Inbound Executive

Job Description

Handling Incoming Calls: Manage and respond to incoming customer inquiries, providing information, resolving issues, or directing the call to the appropriate department. Customer Support : Assist customers with product or service-related questions, troubleshoot problems, and provide guidance on usage. Maintaining Records : Accurately log all customer interactions, notes, and details of inquiries for future reference and tracking purposes. Problem Resolution : Effectively resolve customer complaints or concerns in a professional and timely manner, aiming for customer satisfaction. Product Knowledge : Develop a deep understanding of company products or services to assist customers more effectively. Collaboration : Coordinate with other departments or teams to address complex customer issues or escalate concerns when necessary. Qualifications:- Communication Skills: Excellent verbal and written communication skills to interact with customers professionally and courteously. Customer Service Orientation: A strong focus on customer satisfaction, with the ability to empathize and resolve issues efficiently. Problem-Solving Abilities: Capacity to analyze problems and provide solutions or escalate them appropriately. Experience Required: - 6 months – 2 years.