Inbound Executive

Job Description

Location: Noida Work Schedule: Woking hours: 8-hour shift Working day: 6 days week; (Weekly leave basis on Roaster) We are looking for a dedicated Inbound Call Centre Executive to manage incoming calls, resolve customer queries, and provide exceptional support on behalf of the company. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-centric approach. Key Responsibilities: Handle inbound customer calls and address their queries efficiently. Provide accurate information regarding products/services, policies, and procedures. Troubleshoot and resolve customer concerns professionally. Document customer interactions and maintain records in the CRM system. Escalate unresolved issues to the appropriate department. Follow call scripts and company guidelines to ensure consistent service quality. Maintain a positive and empathetic approach while dealing with customers. Perks & Benefits: Competitive salary package. Growth opportunities within the organization. Friendly and collaborative work environment.