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Enrich And Enlight Business Consulting logo

Inbound calls ,International voice process

2 - 6 years

3 - 8 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Banking Process Inbound Calls International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Knowledge/Experience: 1-2 years of experience in an inbound Customer service environment (Contact Center/Call Center - Preferred) Commercial banking understanding/ experience. Treasury Management preferable. Job Description Assist customers via the inbound calls received for account requests/ inquiries: Payment related queries: 1. Remote deposit capture 2. Payment Center 3. Positive Pay: Check positive pay, ACH positive pay, reverse positive pay Business Account Closure ACH & Wire: 1. ACH deletion/ reversals 2. Wire PIN acknowledgement 3. ACH & Wire inquiries 4. ACH return/ settlement 5. Wire limit change Add user to Payment Centre Add/ remove accounts Account maintenance Meet required criteria for call quality standards Maintain customer relations with a high degree of internal and external customer service. Possess effective problem-solving skills to ensure timely problem recognition and resolution. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Recording and updating customer information via the organizations internal systems. Resolving customer queries at first point of contact. Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer. Ensure call handling and service quality is maintained Person Specification: Strong communication skills. Ability to work independently and within a team environment Critical listening and thinking skills Training/teaching skills Strategic management skills Negotiation skills/experience Time management skills Customer service oriented Decision making/problem solving skills

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Enrich And Enlight Business Consulting
Enrich And Enlight Business Consulting
www.enrichandenlight.com

Business Consulting

Business City

25 Employees

71 Jobs

    Key People

  • Jane Doe

    Founder & CEO

  • John Smith

    Business Development Manager

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