Implementation Manager- EMEA

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

The Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Project Manager I will fulfil activities of project management, solution design, resource management and training , client testing/validation support, and deployment activities.

The Implementation Manager will work closely with internal and external stakeholders to define scope and create a detailed project plan, and will manage the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects. The Implementation Manager will have 1-3 years of direct project management experience.

Responsibilities

The Implementation Manager functions within the Implementation Team:

• Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
• Manages multiple resources within the Project management and process consulting sub-teams
• Drives key decisions and assures a best-in-class solution is delivered on time and within budget
• Oversees the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
• Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
• Monitors project milestones and critical dates to identify potential jeopardy of project schedule.
• Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
• Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
• Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
• Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
• Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant

Qualifications

Required Skills

• Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
• Proficient with a variety of the MSP Solution concepts, practices, and procedures
• Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences
• Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
• Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
• Demonstrated experience in working on fast-paced, highly visible projects or teams
• Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
• Proficient in creating and maintaining project plans via MS Project Schedule
• Must be able to work independently and take initiative to self-learn
• Must be willing to travel as required

Experience & Education

• One to Three (1-3) years of project management experience, specifically on software or operational projects within highly complex organizations/customers.
• One to Three (1-3years of MSP or RPO and/or VMS or ATS experience
• If candidate is external from MSP or RPO industry, additional years of project management experience could be substituted
• Three + (3+) years of implementation or process efficiency experience preferred
• Bachelor’s Degree or equivalent experience

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

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