Implementation cum Support Engineer

Job Description

Company Description Company Description NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. For more information, visit at www.necsws.com/india. About NEC Corporation NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies. NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at https://www.nec.com. Job Description Requisites Education: B.E. or equivalent Experience (years):2-4yrs Industry / Technology background:Web and Mobile Technologies Location:Mumbai Worli Role Summary: Implementation Support Consultant / Engineer is required to manage directly the technical issues of Systems for the new customers . The engineer is also expected to provide a wide range of consultancy, training and support service to new and existing customers, work closely with product consultants, project managers, account managers, the Housing Bespoke team, technical consultants and others(end user, the Main Contractor, suppliers, sub-contractors) within targeted quality bounds and to targeted timescales. Qualification Criteria/Work Experience Essential: Ability to work as a team or unsupervisedMicrosoft Client/Server Experience and configurationPrinciples of IT operationLogical approach to problem solvingIT competence within the Microsoft Office suite "Well organised, adaptable, good problem solver”Experience of implementing systems built using the following technologies:- Technologies Hands-on/ Experience (Years)/ Priority Windows Operating Systems and networks 1-3yrs 1 MS Word , mail merging , report dashboard management 1-3yrs 1 Oracle and SQLServer databases 1-3 yrs 1 SQL 1-3 yrs 1 Essential Technical Skills Provide consultancy and/or training include:- Data Migration consultancyProvision of bespoke data loadsDTI training and consultancyBespoke Task Manager WorkflowsQuery View training and consultancyArchiving (Data Reduction) consultancyIntegration / Interfacing (usually in conjunction with consultants from the Housing Bespoke team.)Variable Warnings set upData tidy up exercises (e.g. address cleansing and people matching)Financial Year End related activities. Minor bespoke work Qualifications Ability to provide training and consultancy services to customers in a clear and informative manner. Excellent interpersonal, communication and organisational skillsGood knowledge of the NEC Housing productGood SQL skillsGood understanding of Oracle databasesAbility to produce clear and concise documentation such as Functional Specifications and Dataload DocumentsAbility to learn new skills quickly. Willingness to travel in the UK and overseas as per need Desirable: None Overall Project/Task Description Key tasks & responsibilities Provide advice to customers on data migration into NECProvide training and consultancy to new and existing customers on areas such as DTI, Query View, Task Manager, Archiving, Variable Warnings etcProvide assistance to customers wanting to carry out data manipulation / date cleansing activities. Contribute to providing solutions to customers interfacing and integration requirements. Assist with writing new data loadsAssist customers with year-end processes, data loads, extracts, notifications etc particularly in the Leasehold Service Charge and Rent product areas Qualifications Any graduate Additional Information