Implementation Consultant

Job Description

Summary/ Objective We are seeking a Implementation specialist/Tech support Engineer, responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Roles and Responsibilities Partner with clients and internal teams to understand business requirements and direct the configuration requirements. Develop and perform quality assurance check points to ensure quality and timely delivery. Provide Level 2 and 3 support to other team members. Problem-solve routine to complex issues. Create and implement tools that increase quality, security, and productivity. Track status and provide updates in relation to overall implementation process. Work closely with Development and other teams to ensure client satisfaction and on-time delivery! Work with customers to understand their business needs and objectives and map them to our product capabilities. Travel to client locations to provide on-site assistance. Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered. Key Competencies/Skillsets Proficiency in troubleshooting software and network-related issues. Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools. Strong communication skills and a customer-centric approach. Analytical mindset with attention to detail and problem-solving capabilities. Experience with SQL, API integrations, and CRM systems is a plus Preferred Education, Candidate must have minimum educational qualifications of BE/BTech or equivalent. Minimum of 1-2 years- experience working in IT services and support activities Show more Show less