Job Description

Home Careers Job Listings Implementation Consultant, Civil Process Implementation Consultant, Civil Process Apply Online Responsibilities Collaborate effectively with a team of remote colleagues across multiple time zones, utilizing digital communication tools to ensure seamless workflow and team alignment. Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on-site or through virtual sessions. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality. May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client s needs. May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes. May create custom reports/letters or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them. Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity. Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation. Create both client-facing and internal documentation. Act as liaison between the client and the company s technical staff including conveying technical information so that non-technical individuals can understand. Occasional travels to client sites, 25-50% Perform other duties as assigned. The Implementation Consultant must be able to: Expeditiously learn, understand, demonstrate, and educate clients on Tyler software applications by following the implementation methodology approach. Demonstrate ability to understand business processes and apply these to the product. Demonstrate excellent people skills and ability to build client relationships. Maintain a courteous, professional, and confident demeanor throughout the implementation process. Work with diverse groups of people and adapt to and work in a dynamic environment. Instill client confidence in the use of Tyler applications by providing effective one-on-one or group education. Exercise good judgment, discretion, and tact while working with clients. Maintain the ability to perform the functions of the application on different data platforms. Manage multiple tasks and deadlines simultaneously. Be prepared to participate, recommend, and assist other team members. Complete tasks with minimal to general direction. Demonstrate proficient knowledge of implementation processes, problem management tools, and procedures. Demonstrate excellent partnering, communicating, and negotiating skills to gather client requirements and communicate effectively with the Project Managers, Development, DBAs, and Support staff. Maintain composure under pressure and accurately evaluate and resolve problem situations. Work effectively in a fast-paced, team-based, customer service-oriented environment. Qualifications Experience in Public Safety or with Public Safety Software Implementations preferred. Familiarity with accounting concepts preferred. Bachelor s degree or comparable work experience. Typically, a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience. Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired, Civil Process. Exceptional presentation and knowledge transfer skills. Excellent interpersonal and communication skills. Familiarity and ease with computer systems and Microsoft Office products. Strong problem-solving and analytical skills. Ability to travel occasionally within the United States, 25-50% Valid driver s license required.