Implementation Consultant

Job Description

In this role, you will work closely with clients to provide an excellent implementation experience. You will be responsible for ensuring the successful implementation of SaaS systems post-sales as well as advising on integration with other Cloud/SaaS technologies. Responsibilities Manage a number of client implementations concurrently, including managing the project plan and project resources. Ensure that a plan is in place for each engagement for; deployment, change and adoption management. Clear communication of implementation status, issues, risks and effort. Understand customer use cases and requirements, applying best practices. Carry out technical deployment and configuration tasks. Implement inbound and outbound data interfaces. Migrate client data into the application database with high quality and integrity. Set up single sign-on with client domains. Perform load testing of client application instances with representative data. Troubleshooting customer issues during implementations. Assisting with mobile deployment. Undertake duties as requested by the Customer Success Manager Skills & Knowledge Working knowledge of the SaaS environment. Attention to detail. Good written and verbal communication. Experience Familiarity with implementing SaaS solutions is advantageous. Proven experience in a client facing environment. Project Management experience is desirable. Experience of business application deployment cycles. Familiarity with mobile platforms, including iOS, Android, WebOS is advantageous. Accounting experience is beneficial but not essential. Show more Show less