Job Description

Position Overview As a member of the Immigration Case Support team, you will directly support our Newland Chase Operational teams, providing timely and accurate administrative and client support to meet internal metrics and deliver on our customers. Duties and Responsibilities Work closely and seamlessly with Newland Chase Consultants to support client needs. Share information, documents and forms with clients at key milestones; Support with gathering requested information/ documentation. Review data in documents for errors or omissions and correct/ highlighting before returning documents to the Consultant. Utilize the client intake form/ questionnaire, applicant personal documents and corporate documents to accurately complete forms and documents. Ensure that the appropriate client records are established and maintained, and that key correspondence and documentation is saved in the Newland Chase secure database, in accordance with company protocol: Review copies of immigration documents received (e.g. entry visa) for accuracy and ensure all data and copies are uploaded to the system, update immigration document expiry dates for tracking Upload and update all relevant applicant and corporate documents to the system Support with efficient system management and case audits to ensure: Steps, progress, notes, documents etc., are updated and uploaded to the system as per the case status, criteria and Service Level Agreements Complete pre-closure audits of cases by reviewing and ensuring all criteria has been met and information added to the system Assist with the billing process by reviewing the Network Partner invoices, adding the government/ misc. and other fees and uploading invoices to the system. Be a point of contact for the case billing process and support with reviews of reports/ errors as needed. Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data. Complete all work in strict compliance with law, regulations, and company policies, supporting CIBTs and Newland Chases strong ethical culture. Assist with other department activities as needed, and perform additional duties and responsibilities as assigned. Person Specification and Competencies High school education or higher Proficiency/fluency of English language, spoken and written Results oriented and operates with a strong level of accountability Attention to detail and organisational skills Excellent time management and planning skills required Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy Ability to work independently, as a member of a team and under supervision Able to demonstrate a positive and flexible attitude to work, particularly new initiatives Ability to work efficiently in a fast-paced environment Competencies The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process: Effective Communication Data analysis and reporting Attention to detail Learning and researching Achieving personal work goals and objectives