INTERNAL JOB POSTING
We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office
Manager - Metrics, Analytics & Reporting
No of Positions: 1
Last Date to Apply: 8th Dec. 25
We will count on you to
- Assist lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies
- Become steeped in the details and documentation of a clients’ current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods
- Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations
- Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team
- Aid in developing open enrollment benefit guides
- Engage with client vendors regarding client deliverables, documentation and data, and issue resolution
- Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables
- Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials
- Monitor day-to-day client interactions and offer support or escalate appropriately
- Support with client compliance requirements
- Manage and maintain client documentation and data files
- Use Mercer’s proprietary tools, templates and best practices
- Interact daily with US-based core client team members
- Peer Review of the work done by Global Analyst (Level C)
Note: Applicants should be flexible working in shifts and most work will be during normal local business hours.
What you need to have:
- Prior 8+ years of work experience in US Healthcare and Benefits background.
- Relevant Experience: 7+ years of relevant experience and success in consulting a client during implementations OR ongoing relationship management along OR design/management of group health and welfare plans gained in a consulting, brokerage or carrier environment.
- A bachelor's degree with concentration(s) in business, math, statistics, economics, public health, and/or other related field is preferred
- Working knowledge of Microsoft Office—Word, Excel, and PowerPoint
- Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling
- Strong analytical skills, both quantitative and qualitative, with the ability to articulate useful and noteworthy insights
- Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients
- Superior organizational skills & Flexibility to work under tight deadlines and changing client needs
- Intellectual curiosity; seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry
- Ability to work in teams and independently across multiple clients
- Strong attention to detail
- Self-starter attitude and ability to work with ambiguity
- Flexibility and proven ability to diagnose and resolve issues
- Strong Project Management skills, with an ability to follow multiple work streams and an understanding of how tasks fit into larger deliverables
- Client experience with a consulting company, insurance company, brokerage or in the health and benefits or health exchange discipline
Eligibility:
- Minimum 12 months experience as Manager / Lead Specialist
- Should have at least “On Track” or equivalent rating in last appraisal.
- Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months
- Should not have applied for any other IJP within Mercer in the last 3 months
What makes you stand out?
- Experience working directly with US-based clients
- Track record of critical thinking beyond standard operating procedures
- Comfortable in bringing a distinct point of view to internal discussions; to help improve the status quo.
- Proven flair for building and sustaining relationships with onshore (US-based) colleagues
- Proven fast learner with a knack for taking initiative and emulating from example
- Pharmacy benefit management (PBM) or managed health care experience
Why join our team?
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer
believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan
is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan
is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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