Role Purpose Direct key global revenue management projects and initiatives to hotel community through partnership with operations partners and Revenue Management that work directly with hotels. Participate in development of key global revenue management initiatives as the voice of the hotel community and once launched, provide continuous feedback to Americas revenue management leadership to ensure successful adoption. Manage the development, implementation and assessment of revenue-related strategies for hotels in an assigned region, encompassing all facets of pricing, demand analysis, yield management, market segmentation, business mix optimization, selling strategies and tactics in accordance with company policies and industry best practices. Assist in leadership of regional teams and hotels by providing revenue management strategies and tactics to maximize revenue and profit streams. Provide direct support to Company Managed Hotels (CMH) to drive performance metrics. Drive the development, implementation and operation of both strategic and tactical programs designed to enhance revenue management services penetration and deliver significant competitive advantage for the Company. Incumbent will be responsible for the performance and business trend analysis, process evaluation, budgeting, field-level training, and deployment of Company resources to achieve strategic objectives. Key Accountabilities Facilitate the communication and training of key Americas revenue management projects and initiatives to the hotel community, through HPS area teams and other key operations partners. Provide feedback to global revenue management as the voice of the hotel community to ensure successful adoption of initiatives. Drive implementation of brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices. Investigate and communicate new ways to capture optimal revenue potentials. Provide directions to Brand and Revenue Management leadership to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices. Foster the relationship between teams, Revenue Management Services and HPS, ensuring the communication pipeline of key strategies are in synergy and when conflicting, an internal resolution process exists. Develop, consult and manage implementation of revenue management systems and best practices for applicable brand and region. Direct and support hotels on revenue maximization through the full utilization of the Company s systems and best practices, in accordance with Brand Leadership/Revenue Management specifications, including HOLIDEX Plus, PERFORM/Price Optimization, GDS (Global Distribution System) interfaces, Distribution and Relationship Marketing interfaces, property management systems, etc. Analyze and review revenue management strategies and tactics for the brand and region with specific focus on key markets and management companies to further develop strategies for increasing revenues leading to increased profits. Support regional marketing program and product implementation as needed or requested. Coach and develop HPS team members (AM/AD) and Revenue Management Services RRM team. Serve as an advisor to area managers/directors, Revenue Management Services team and properties to help meet established goals. Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. Provide guidance to direct reports in problem identification and resolution. Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. Accompany direct reports on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution. Develop and implement innovative revenue performance strategies to assist Franchise Performance Support teams in assigned markets. Guide team in finding the best approach for implementing and communicating strategic plans and new company initiatives when deployed to hotel locations. Champion the ways of working and operating model for WHSD. Drive revenue performance and delivery of our Winning Metrics Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.). Develop and present at leadership and regional meetings in the assigned geographic region or brand. Lead assigned functions within established budgetary and resource plans; establish performance standards, and operating procedures. Key Skills & Experiences Education - Bachelors Degree in Hotel Management, Business, Statistics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and work-related experience. Experience - 8-10 years progressive work-related experience in hotel operations management, revenue management, or field consulting, with demonstrated proficiency in central reservations systems and revenue management systems, preferably HOLIDEX Plus and PERFORM, including knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies. Technical Skills and Knowledge - Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to build and manage relationships with leadership, field support teams and key hotel representatives. Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade key partners within revenue management, HPS and the hotels community to modify or implement various corporate-sponsored programs and initiatives. Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue. Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. Demonstrated experience in industry training, including preparation, implementation and delivery of training programs. Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions. Demonstrated attention to detail and ability to manage multiple tasks/clients required. Knowledge of IHG brand, systems, and training programs helpful Demonstrated analytical skills and ability to use the results of analysis to make recommendations regarding effective strategic decisions. Knowledge of Revenue Management best practices, reservation systems, and revenue management systems Presentation skills necessary for various level audiences (peers, managers, departments, owners). Role Purpose Direct key global revenue management projects and initiatives to hotel community through partnership with operations partners and Revenue Management that work directly with hotels. Participate in development of key global revenue management initiatives as the voice of the hotel community and once launched, provide continuous feedback to Americas revenue management leadership to ensure successful adoption. Manage the development, implementation and assessment of revenue-related strategies for hotels in an assigned region, encompassing all facets of pricing, demand analysis, yield management, market segmentation, business mix optimization, selling strategies and tactics in accordance with company policies and industry best practices. Assist in leadership of regional teams and hotels by providing revenue management strategies and tactics to maximize revenue and profit streams. Provide direct support to Company Managed Hotels (CMH) to drive performance metrics. Drive the development, implementation and operation of both strategic and tactical programs designed to enhance revenue management services penetration and deliver significant competitive advantage for the Company. Incumbent will be responsible for the performance and business trend analysis, process evaluation, budgeting, field-level training, and deployment of Company resources to achieve strategic objectives. Key Accountabilities Facilitate the communication and training of key Americas revenue management projects and initiatives to the hotel community, through HPS area teams and other key operations partners. Provide feedback to global revenue management as the voice of the hotel community to ensure successful adoption of initiatives. Drive implementation of brand and regional pricing strategies, yield strategies, selling strategies and revenue management best practices. Investigate and communicate new ways to capture optimal revenue potentials. Provide directions to Brand and Revenue Management leadership to ensure hotel needs and revenue-generating improvements are incorporated into system enhancements or best practices. Foster the relationship between teams, Revenue Management Services and HPS, ensuring the communication pipeline of key strategies are in synergy and when conflicting, an internal resolution process exists. Develop, consult and manage implementation of revenue management systems and best practices for applicable brand and region. Direct and support hotels on revenue maximization through the full utilization of the Company s systems and best practices, in accordance with Brand Leadership/Revenue Management specifications, including HOLIDEX Plus, PERFORM/Price Optimization, GDS (Global Distribution System) interfaces, Distribution and Relationship Marketing interfaces, property management systems, etc. Analyze and review revenue management strategies and tactics for the brand and region with specific focus on key markets and management companies to further develop strategies for increasing revenues leading to increased profits. Support regional marketing program and product implementation as needed or requested. Coach and develop HPS team members (AM/AD) and Revenue Management Services RRM team. Serve as an advisor to area managers/directors, Revenue Management Services team and properties to help meet established goals. Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process. Provide guidance to direct reports in problem identification and resolution. Work with internal departments as needed to escalate consistent issues or noted trends and bring resolution. Accompany direct reports on hotel visits occasionally to assist in training and ensure teams are providing effective problem analysis/resolution. Develop and implement innovative revenue performance strategies to assist Franchise Performance Support teams in assigned markets. Guide team in finding the best approach for implementing and communicating strategic plans and new company initiatives when deployed to hotel locations. Champion the ways of working and operating model for WHSD. Drive revenue performance and delivery of our Winning Metrics Work with team and other key stakeholders to assess competitive data, brainstorming on new ideas to better implement strategies, developing innovative consulting or organizational tools, researching trends, planning for implementation of targeted programs to hotels, etc.). Develop and present at leadership and regional meetings in the assigned geographic region or brand. Lead assigned functions within established budgetary and resource plans; establish performance standards, and operating procedures. Key Skills & Experiences Education - Bachelors Degree in Hotel Management, Business, Statistics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and work-related experience. Experience - 8-10 years progressive work-related experience in hotel operations management, revenue management, or field consulting, with demonstrated proficiency in central reservations systems and revenue management systems, preferably HOLIDEX Plus and PERFORM, including knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies. Technical Skills and Knowledge - Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to build and manage relationships with leadership, field support teams and key hotel representatives. Demonstrated effective conflict management/resolution and negotiation/persuasion skills to persuade key partners within revenue management, HPS and the hotels community to modify or implement various corporate-sponsored programs and initiatives. Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue. Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. Demonstrated experience in industry training, including preparation, implementation and delivery of training programs. Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions. Demonstrated attention to detail and ability to manage multiple tasks/clients required. Knowledge of IHG brand, systems, and training programs helpful Demonstrated analytical skills and ability to use the results of analysis to make recommendations regarding effective strategic decisions. Knowledge of Revenue Management best practices, reservation systems, and revenue management systems Presentation skills necessary for various level audiences (peers, managers, departments, owners).

Job Overview Assist the Shift Engineer with general hotel and building minor maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of guests At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest s experience an enjoyable one. Duties and Responsibilities Complete the daily tasks assigned by the Supervisor Daily inspection and rectification of all electrical equipments and areas. Assist the Shift Engineer with the design of a preventative maintenance program Meet guests in case of any technical service needs and deliver to the satisfaction Respond to requests from departments regarding minor maintenance issues throughout the day Do a lighting check to ensure all globes are in working order Investigate reported faults for all electrical equipments Carry out any minor repairs to guest rooms or public areas Assist/support in other maintenance activities of the hotel Qualifications and requirements ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical . Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral. Job Overview Assist the Shift Engineer with general hotel and building minor maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of guests At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest s experience an enjoyable one. Duties and Responsibilities Complete the daily tasks assigned by the Supervisor Daily inspection and rectification of all electrical equipments and areas. Assist the Shift Engineer with the design of a preventative maintenance program Meet guests in case of any technical service needs and deliver to the satisfaction Respond to requests from departments regarding minor maintenance issues throughout the day Do a lighting check to ensure all globes are in working order Investigate reported faults for all electrical equipments Carry out any minor repairs to guest rooms or public areas Assist/support in other maintenance activities of the hotel Qualifications and requirements ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical . Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral.

InterContinental Hotels Group (India) Pvt. Ltd is looking for IT Manager to join our dynamic team and embark on a rewarding career journey. Developing and implementing the IT department's strategy and goals. Managing the IT department's budget and resources. Ensuring that the organization's technology infrastructure is reliable, secure, and scalable. Overseeing the development, implementation, and maintenance of software applications, hardware, and network systems. Ensuring compliance with IT security and compliance standards. Managing vendor relationships and service level agreements. Providing technical support to end-users. Managing IT staff, including hiring, training, and performance evaluations. Collaborating with other departments to ensure that the IT infrastructure meets business requirements. Knowledge of networking protocols, operating systems, and software applications. Familiarity with IT security and compliance standards. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills.

InterContinental Hotels Group (India) Pvt. Ltd is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey. Overseeing the day-to-day operations of the business. Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner. Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources. Ensuring that all operational procedures are followed and that health and safety standards are maintained. Monitoring inventory levels and ordering supplies as needed. Maintaining accurate financial records and preparing reports on operations, sales, and expenses. Assisting in the planning and execution of special events and promotionsActing as a mentor and coach for junior staff members and providing guidance and support as neededAssisting with the development and implementation of operational policies and procedures. Excellent organizational and time management skillsStrong problem-solving and decision-making abilities

Role Purpose With minimal guidance, act as part of a team the person has to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 4+ years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. Role Purpose With minimal guidance, act as part of a team the person has to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions. Functional Complexities and Duties - Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation s and appropriate reconciling journal entries. Responsible for financial data collection process. Prepare or review work-papers for internal / external auditors. Facilitate training and supporting hotel general management / accounting staff. Key Skills Experiences Education - Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience. Experience - 4+ years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position. Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.

Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Provide expertise in the investigation, analysis and resolution of significant changes in account balances. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting checklists. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit and retrieval of data. Provide input to decisions for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continuous improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.Functional Complexities and Duties - Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing collection data are allocates resources as needed. Facilitate the review of competitors and pricing tactics and develop reports and tools for the hotels to market. Ensure that cash is applied to the correct accounts in accordance with SLA s. On-account cash is applied within defined timeframes and that technologies and procedures are optimized in the application process. Key Skills Experiences Education -Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.Experience -5 to 7 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. Bilingual: Spanish (MUST) Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Provide expertise in the investigation, analysis and resolution of significant changes in account balances. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting checklists. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit and retrieval of data. Provide input to decisions for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continuous improvement efforts with the Work Team and with the Customer and Process Support Team. CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary. Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff. Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.Functional Complexities and Duties - Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing collection data are allocates resources as needed. Facilitate the review of competitors and pricing tactics and develop reports and tools for the hotels to market. Ensure that cash is applied to the correct accounts in accordance with SLA s. On-account cash is applied within defined timeframes and that technologies and procedures are optimized in the application process. Key Skills Experiences Education -Associate Degree or Bachelors Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.Experience -5 to 7 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.Technical Skills and Knowledge - Demonstrated knowledge of People Soft or other E.R.P. system s finance, accounting and/or Human Resources modules. Demonstrated proficiency in accurately populating databases with necessary information in designated time periods. Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user. Bilingual: Spanish (MUST)

Should have undergone diploma/degree in hotel management from a recognised institute.Hotel working experience will be an added advantage. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies Should have undergone diploma/degree in hotel management from a recognised institute.Hotel working experience will be an added advantage. Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD). Record and process reservations made by phone/fax/email, website and GDS. Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region. Maintain knowledge of special rates/ offers/ promotions. Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence. Maintain high Signature test call scores. Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies

InterContinental Hotels Group (India) Pvt. Ltd is looking for Learning and Quality Manager to join our dynamic team and embark on a rewarding career journey Develop training programs for skill enhancement Ensure quality standards in business processes Monitor performance and suggest improvements Implement learning strategies for employees

Role Purpose Responsible to actively maximizing cash-flow opportunities through the effective credit control, cash collection and timely query, resolution on a portfolio of assigned customer accounts. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation. Key Accountabilities Responsible for the collections process to include - a) Effective regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues identified mistakes are not repeated Develop maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as when required Accurate correct statement, reports data is provided to internal external customers within time lines assigned Responsible for timely responses to internal external customers Ensure all customer records are kept up to date, call logs/conversations in People Soft and all maintenance processes are documented and filed as agreed Backup plan during leaves and assisting other members during the leaves - Ensuring all reports, queries are addressed as per timelines Ensuring other portfolios responsibilities are managed as and when asked or assigned upon Key Skills Experiences Education: Associate Degree or Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience A minimum of 2-3 years work related experience with demonstrated proficiency and understanding in one or more functions related to the position.Technical Skills and Knowledge Effective team player with a Positive attitude proactive approach Ability to influence and negotiate resulting in positive customer payment decisions Demonstrated effective/strong verbal and written communication skills Demonstrated proficiency in recognizing resolving problems or inconsistencies in transactions and systems Role Purpose Responsible to actively maximizing cash-flow opportunities through the effective credit control, cash collection and timely query, resolution on a portfolio of assigned customer accounts. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation. Key Accountabilities Responsible for the collections process to include - a) Effective regular follow up with customers for outstanding receivables b) All aged (90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues identified mistakes are not repeated Develop maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided Responsible for reconciliation for customers, research for unapplied cash, preparation of accurate reports as when required Accurate correct statement, reports data is provided to internal external customers within time lines assigned Responsible for timely responses to internal external customers Ensure all customer records are kept up to date, call logs/conversations in People Soft and all maintenance processes are documented and filed as agreed Backup plan during leaves and assisting other members during the leaves - Ensuring all reports, queries are addressed as per timelines Ensuring other portfolios responsibilities are managed as and when asked or assigned upon Key Skills Experiences Education: Associate Degree or Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience A minimum of 2-3 years work related experience with demonstrated proficiency and understanding in one or more functions related to the position.Technical Skills and Knowledge Effective team player with a Positive attitude proactive approach Ability to influence and negotiate resulting in positive customer payment decisions Demonstrated effective/strong verbal and written communication skills Demonstrated proficiency in recognizing resolving problems or inconsistencies in transactions and systems

Role Purpose Handling the team of Reconciliation Analyst and Specialist and ensure all reconciliation are prepared with in stipulated timeline and as per IHG guidelines. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sarbanes Oxley legislation. Mentoring and coaching of Analyst, Senior Analyst and Specialists. Providing them operational support as and when required. Key Accountabilities Completion of Bank Reconciliation as per the agreed timelines and accuracy Coordinating with Group Treasury, preparation of Cash flow, accurate processing or Wire payments Oversees the month-end close processes to ensure timely and accurate completion. To give value to the organization in terms of better utilization of manpower/better quality of output. Takes logical decision quickly, change priority to meet expectation always accommodative to new responsibility. Ready to take proactive action when required Assessing training needs for team organizing the same and ensuring all members are cross trained Back-up plan is in place. Responsible for coordinating providing the entire infrastructure related requirements for the team including IT accesses. Key Skills Experiences Education Experience - CA/CWA/MBA (F) with 2 years of experience or M. Com/CA(I)/CWA (I) with more than 3 yrs. experience or B. Com with more than 5 years of Finance Accounting experience.Technical Skills and Knowledge Accounting Knowledge: Good Knowledge of Accounting Principles and concepts and the ability to apply them to the companys Accounting practices. System Knowledge: Good knowledge of the relevant IHG systems like People soft, Essbase etc.Other SkillsCommunication - Possess good communication skills.Flexibility -Flexible to work in multiple shiftsAbility to work in cross functional teams Role Purpose Handling the team of Reconciliation Analyst and Specialist and ensure all reconciliation are prepared with in stipulated timeline and as per IHG guidelines. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sarbanes Oxley legislation. Mentoring and coaching of Analyst, Senior Analyst and Specialists. Providing them operational support as and when required. Key Accountabilities Completion of Bank Reconciliation as per the agreed timelines and accuracy Coordinating with Group Treasury, preparation of Cash flow, accurate processing or Wire payments Oversees the month-end close processes to ensure timely and accurate completion. To give value to the organization in terms of better utilization of manpower/better quality of output. Takes logical decision quickly, change priority to meet expectation always accommodative to new responsibility. Ready to take proactive action when required Assessing training needs for team organizing the same and ensuring all members are cross trained Back-up plan is in place. Responsible for coordinating providing the entire infrastructure related requirements for the team including IT accesses. Key Skills Experiences Education Experience - CA/CWA/MBA (F) with 2 years of experience or M. Com/CA(I)/CWA (I) with more than 3 yrs. experience or B. Com with more than 5 years of Finance Accounting experience.Technical Skills and Knowledge Accounting Knowledge: Good Knowledge of Accounting Principles and concepts and the ability to apply them to the companys Accounting practices. System Knowledge: Good knowledge of the relevant IHG systems like People soft, Essbase etc.Other SkillsCommunication - Possess good communication skills.Flexibility -Flexible to work in multiple shiftsAbility to work in cross functional teams

Role Purpose To assist in the production of quality management information including consolidation of hotel operations and overheads on a weekly, monthly and quarterly basis. Key Accountabilities Working independently and helping MID regional Manager in month end close process. This will include collection of data from hotels and corporate overhead locations, loading files, validating data to source systems, and reviewing data quality. Implement new or modify existing processes to improve overall system efficiency and ensure accurate information is available to help drive a better guest experience Running and distributing month end report books and produce the weekly reports for key hotels. Handing the Franchise Load process and interaction with business support. Running the hotel ROY forecast process, Next Year Fcst, Overhead Fcst on a monthly basis, including data collection and validating data to source systems and reviewing data quality. Also helping with yearly Budget process. Providing data extracts to hotels for use in their EFPM forecast and handing EFPM Testing as when required. Handing Newly developed application like Cash Flow Forecasting and other activities in development including new cubes like Budget process etc. Provide support to all regional team and working towards building efficient global process. Dealing interaction with other people using essbase and helping them to use the same in more effectively for building overall efficiency. Handling prior period adjustment in source system like people soft, EFPM, history data. Essbase Outline changes and System Size. Handling regional exception like ANA, PAL, LRG etc. Cross Functional training to minimizing the regional inconsistencies and implementation of Global Best Practice. Key Skills Experiences Education -Degree in Accounting, Finance, Business or international equivalentQualified or Semi Qualified accountant or an equivalent combination of education and work related experience.Experience -Typically 2-3 years experience in a management reporting position, preferably including experience in reporting and forecasting.Technical Skills and Knowledge - Excellent written and verbal communication skills Strong numeric skills Attention to detail Can work to tight deadlines Can demonstrate geographic and cultural awareness Advanced Excel Skills Enthusiastic team player Essbase and Peoplesoft knowledge are advantageous Role Purpose To assist in the production of quality management information including consolidation of hotel operations and overheads on a weekly, monthly and quarterly basis. Key Accountabilities Working independently and helping MID regional Manager in month end close process. This will include collection of data from hotels and corporate overhead locations, loading files, validating data to source systems, and reviewing data quality. Implement new or modify existing processes to improve overall system efficiency and ensure accurate information is available to help drive a better guest experience Running and distributing month end report books and produce the weekly reports for key hotels. Handing the Franchise Load process and interaction with business support. Running the hotel ROY forecast process, Next Year Fcst, Overhead Fcst on a monthly basis, including data collection and validating data to source systems and reviewing data quality. Also helping with yearly Budget process. Providing data extracts to hotels for use in their EFPM forecast and handing EFPM Testing as when required. Handing Newly developed application like Cash Flow Forecasting and other activities in development including new cubes like Budget process etc. Provide support to all regional team and working towards building efficient global process. Dealing interaction with other people using essbase and helping them to use the same in more effectively for building overall efficiency. Handling prior period adjustment in source system like people soft, EFPM, history data. Essbase Outline changes and System Size. Handling regional exception like ANA, PAL, LRG etc. Cross Functional training to minimizing the regional inconsistencies and implementation of Global Best Practice. Key Skills Experiences Education -Degree in Accounting, Finance, Business or international equivalentQualified or Semi Qualified accountant or an equivalent combination of education and work related experience.Experience -Typically 2-3 years experience in a management reporting position, preferably including experience in reporting and forecasting.Technical Skills and Knowledge - Excellent written and verbal communication skills Strong numeric skills Attention to detail Can work to tight deadlines Can demonstrate geographic and cultural awareness Advanced Excel Skills Enthusiastic team player Essbase and Peoplesoft knowledge are advantageous

Our hotels never sleep. So, we re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. A little taste of your day-to-day: Every day is different, but you ll mostly be: Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures Checking guests in, out and managing any wake-up call requests Answering phones and dealing with overnight guest queries Running night audit property management systems or manual equivalents Performing other duties such as concierge services and special guest requests What We need from you: Accounting and mathematics skills for accurate auditing and payment processing Cash handling experience for counting and securing bank and processing cash payments Computer literacy, including familiarity with PMS software Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff Customer service experience Knowledge of hotel operations, offers and the local area

We take our housekeeping standards seriously. So, we re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. A little taste of your day-to-day: Every day is different, but you ll mostly be: Making sure every single room is at its absolute best for our guests Helping our guests in any way you can - whether they ve forgotten their toothbrush or just need to find the elevator Keeping your supervisor in the loop by advising them of any progress or problems Monitoring and controlling supplies to minimise waste Doing your best to reunite guests with any lost or misplaced items Regularly assisting with deep clean projects What We need from you: It s a physical role and you ll be on your feet most of the day, so fitness is important Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects You may need to bend and kneel to complete some activities Literacy skills - reading, writing and basic maths skills Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. We take our housekeeping standards seriously. So, we re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. A little taste of your day-to-day: Every day is different, but you ll mostly be: Making sure every single room is at its absolute best for our guests Helping our guests in any way you can - whether they ve forgotten their toothbrush or just need to find the elevator Keeping your supervisor in the loop by advising them of any progress or problems Monitoring and controlling supplies to minimise waste Doing your best to reunite guests with any lost or misplaced items Regularly assisting with deep clean projects What We need from you: It s a physical role and you ll be on your feet most of the day, so fitness is important Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects You may need to bend and kneel to complete some activities Literacy skills - reading, writing and basic maths skills Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Role Purpose Work as part of a team of analysts providing analytical support related to revenue management, marketing campaigns. Develop quantitative measurements for Revenue Management programs. Support or initiate projects to address strategic and tactical pricing/revenue management issues for Distribution Marketing, Worldwide Sales, Revenue Management for Hire and other arms of Revenue Management. Create recommendations on various projects and initiatives through the modeling of customer, company, and industry data sets. Interpret and explain technical findings to business stakeholders in practical non-technical language. Work well independently, as part of a team. Key Accountabilities Support the Competitor Set Review Process Recommend replacement competitor sets Monitor changes in competitor data set reporting Key STR liaison on effecting the proposed comp set changes Support the Annual Budget Process Develop City level growth indicators Develop Budget dashboards Prepare STR Pipeline data Prepare RGI forecast tool facilitate RGI discussion Update and prepare all tools and systems and reports on weekly basis or as necessary. Weekly trend reports Monthly Business mix reports Monthly RGI results Monthly ROC Performance Meeting Database Maintenance Consult with relevant business functional areas (Marketing, Sales, Reservations, Field Marketing, Revenue Management) to establish analytical support objectives Analyze and forecast demand patterns for all segments. Analyze competitive pricing and behaviour to market demand. Develop presentations to management inside or outside the department in order to report findings, interpret the data analysis, and make recommendations based on results. Monthly presentations on Tableau insights to other stakeholders ie: Ops, Finance, NHOP Take recommendations for enhancements to relevant databases from an information needs perspective including internal and external data sources Recommend strategic commercial actions as a result of any analysis conducted Key Skills Experiences Required Skills - Analytical aptitude. Advanced use of Excel, Databases, Pivot Table, Tableau, PowerPoint preferred, for the purpose of translating technical and statistical information into actionable business insights for clients, vendors, senior management and staff. Good at both oral written EnglishQualifications - Analytic skill, logical thinking and statistics knowledge are preferred. Bachelors or Masters Degree in a relevant field of work or an equivalent combination of education and work related experience.Experience - Hotel experience not required. Preference will be given to those with experience on business, revenue management and marketing analysis Role Purpose Work as part of a team of analysts providing analytical support related to revenue management, marketing campaigns. Develop quantitative measurements for Revenue Management programs. Support or initiate projects to address strategic and tactical pricing/revenue management issues for Distribution Marketing, Worldwide Sales, Revenue Management for Hire and other arms of Revenue Management. Create recommendations on various projects and initiatives through the modeling of customer, company, and industry data sets. Interpret and explain technical findings to business stakeholders in practical non-technical language. Work well independently, as part of a team. Key Accountabilities Support the Competitor Set Review Process Recommend replacement competitor sets Monitor changes in competitor data set reporting Key STR liaison on effecting the proposed comp set changes Support the Annual Budget Process Develop City level growth indicators Develop Budget dashboards Prepare STR Pipeline data Prepare RGI forecast tool facilitate RGI discussion Update and prepare all tools and systems and reports on weekly basis or as necessary. Weekly trend reports Monthly Business mix reports Monthly RGI results Monthly ROC Performance Meeting Database Maintenance Consult with relevant business functional areas (Marketing, Sales, Reservations, Field Marketing, Revenue Management) to establish analytical support objectives Analyze and forecast demand patterns for all segments. Analyze competitive pricing and behaviour to market demand. Develop presentations to management inside or outside the department in order to report findings, interpret the data analysis, and make recommendations based on results. Monthly presentations on Tableau insights to other stakeholders ie: Ops, Finance, NHOP Take recommendations for enhancements to relevant databases from an information needs perspective including internal and external data sources Recommend strategic commercial actions as a result of any analysis conducted Key Skills Experiences Required Skills - Analytical aptitude. Advanced use of Excel, Databases, Pivot Table, Tableau, PowerPoint preferred, for the purpose of translating technical and statistical information into actionable business insights for clients, vendors, senior management and staff. Good at both oral written EnglishQualifications - Analytic skill, logical thinking and statistics knowledge are preferred. Bachelors or Masters Degree in a relevant field of work or an equivalent combination of education and work related experience.Experience - Hotel experience not required. Preference will be given to those with experience on business, revenue management and marketing analysis

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you ll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Role Purpose To work as part of the Procurement team to formulate and implement hotel procurement strategies and policies across many categories of spend. To work closely with the hotel operating teams to establish and coordinate cross-functional work groups through the Sourcing Management Process. Key Accountabilities Active Procurement Excellence leadership team member and contributor supporting the development and implementation of the Procurement Excellence strategy for the next 5 years Develop and enhance services provided by the operations team to support Global Procurement teams. Manage service catalog workload and work allocation across the team, including supplier administration, contract administration, sourcing support, market research surveys, travel/expenses, CRF invoicing support, and standard reporting, meeting agreed SLAs Manage and evolve procurement helpdesk, resolving system/supplier administration and travel / expenses queries in line with SLAs Ensure relevant staff are adequately trained in the provision of the services Manage supplier set-up processes including sustainability and risk assessments and assess opportunities to enhance processes. Configure and administer sourcing events in line with agreed content and parameters from regional Procurement stakeholders, including providing best practice feedback to Procurement category teams. Maintain IHG contract database through the accurate entry and upkeep of relevant data and contribute to ongoing development of the database to improve reporting quality to Procurement teams Prepare and publish PaCE s standard monthly reporting Support quarterly CRF invoicing process to ensure timely publication of CRF invoices Identify and support execution and delivery of how services could be improved or delivered more effectively and implement changes to enhance services or service levels, ensuring continuous improvement Perform quality checks on own work and for team members Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics Develop junior team members and identify opportunities for broader critical experiences and consideration for onward progression. Key Skills Experiences Required Skills Competent in Sourcing Management Process, including analytics, RFP process, negotiation and contracting. Knowledge of hotel spending categories Good communication skills, can manage cross function teams through complex projects to ensure the right outcome, change management. Good presentation skills High quality skills in project management and planning High quality skills in priority management and time management Solid finance knowledge Solid contract knowledge Coaching skills to develop team Proven dotted line team management skills Qualifications A commercial based Bachelor degree or above Experience 10+ years minimum in a front line procurement role, preferably in a large blue chip organization. 5+ years manager level Role Purpose To work as part of the Procurement team to formulate and implement hotel procurement strategies and policies across many categories of spend. To work closely with the hotel operating teams to establish and coordinate cross-functional work groups through the Sourcing Management Process. Key Accountabilities Active Procurement Excellence leadership team member and contributor supporting the development and implementation of the Procurement Excellence strategy for the next 5 years Develop and enhance services provided by the operations team to support Global Procurement teams. Manage service catalog workload and work allocation across the team, including supplier administration, contract administration, sourcing support, market research surveys, travel/expenses, CRF invoicing support, and standard reporting, meeting agreed SLAs Manage and evolve procurement helpdesk, resolving system/supplier administration and travel / expenses queries in line with SLAs Ensure relevant staff are adequately trained in the provision of the services Manage supplier set-up processes including sustainability and risk assessments and assess opportunities to enhance processes. Configure and administer sourcing events in line with agreed content and parameters from regional Procurement stakeholders, including providing best practice feedback to Procurement category teams. Maintain IHG contract database through the accurate entry and upkeep of relevant data and contribute to ongoing development of the database to improve reporting quality to Procurement teams Prepare and publish PaCE s standard monthly reporting Support quarterly CRF invoicing process to ensure timely publication of CRF invoices Identify and support execution and delivery of how services could be improved or delivered more effectively and implement changes to enhance services or service levels, ensuring continuous improvement Perform quality checks on own work and for team members Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics Develop junior team members and identify opportunities for broader critical experiences and consideration for onward progression. Key Skills Experiences Required Skills Competent in Sourcing Management Process, including analytics, RFP process, negotiation and contracting. Knowledge of hotel spending categories Good communication skills, can manage cross function teams through complex projects to ensure the right outcome, change management. Good presentation skills High quality skills in project management and planning High quality skills in priority management and time management Solid finance knowledge Solid contract knowledge Coaching skills to develop team Proven dotted line team management skills Qualifications A commercial based Bachelor degree or above Experience 10+ years minimum in a front line procurement role, preferably in a large blue chip organization. 5+ years manager level

Role Purpose Provide financial, analytical and business planning support and advice to assigned business units (in Global Support Functions - Global Finance, Global HR, Global Corporate Services) to ensure their success in implementing the Company s and their functional strategic priorities. Provide short-term and long-term financial and business analyses to support the linkage of assigned business units to the Company s objectives. Work with senior management (up to SVP and VP level) to develop, support, and present business plans that drive results. Identify opportunities for improvement, gain buy-in from senior management, and implement changes to financial planning and reporting processes as needed. Key Accountabilities Responsible for overseeing, directing, and supervising the daily operations of a specific sub-process across function/region: Corporate, System Fund accounting and Intercompany operations. Responsible for the management of a regional/global team that provides accounting and/or analytical services. Continuously identify areas of potential risk, improvement opportunities and effectiveness and propose plans for review of the areas concerned. Responsible for reviewing and evaluating the teams operations to ensure efficiency, accuracy, and alignment with organizational goals. Ensuring that appropriate controls are established and maintained to mitigate potential risks across processes and operations. Key Skills Experiences Education - Accounting qualification, bachelor s / professional degree in finance preferred, Business or a related field of work, or an equivalent combination of education and work-related experience. Experience - 10+ years progressive work-related experience in management accounting, with demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position. Work experience should include primary emphasis on management accounting, including business plan development and budgeting. Technical skills and Knowledge - Demonstrated effective verbal and written communication skills for the purpose of providing information to stakeholders and/or staff. Must be able to work effectively with process Head, possess strong relationship management skills, and well-developed negotiating and persuading abilities. Demonstrated knowledge of financial statements, financial principles and the ability to convert them to use in the hotel industry. Demonstrated expert knowledge of Microsoft Excel and PowerPoint. Knowledge of BI and other tools preference. Demonstrated PeopleSoft, Essbase or similar ERP system experience preferred. Demonstrated Expert Knowledge of System Fund accounting and policies and month ends. Knowledge of System Fund revenue streams and IHG Rewards Knowledge of IHG owners association policies and accounting. Managing good rapport with IHG owners association team. Demonstrated Knowledge of financial and notes to accounts preparation. 5 + years of team handling experience. Role Purpose Provide financial, analytical and business planning support and advice to assigned business units (in Global Support Functions - Global Finance, Global HR, Global Corporate Services) to ensure their success in implementing the Company s and their functional strategic priorities. Provide short-term and long-term financial and business analyses to support the linkage of assigned business units to the Company s objectives. Work with senior management (up to SVP and VP level) to develop, support, and present business plans that drive results. Identify opportunities for improvement, gain buy-in from senior management, and implement changes to financial planning and reporting processes as needed. Key Accountabilities Responsible for overseeing, directing, and supervising the daily operations of a specific sub-process across function/region: Corporate, System Fund accounting and Intercompany operations. Responsible for the management of a regional/global team that provides accounting and/or analytical services. Continuously identify areas of potential risk, improvement opportunities and effectiveness and propose plans for review of the areas concerned. Responsible for reviewing and evaluating the teams operations to ensure efficiency, accuracy, and alignment with organizational goals. Ensuring that appropriate controls are established and maintained to mitigate potential risks across processes and operations. Key Skills Experiences Education - Accounting qualification, bachelor s / professional degree in finance preferred, Business or a related field of work, or an equivalent combination of education and work-related experience. Experience - 10+ years progressive work-related experience in management accounting, with demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position. Work experience should include primary emphasis on management accounting, including business plan development and budgeting. Technical skills and Knowledge - Demonstrated effective verbal and written communication skills for the purpose of providing information to stakeholders and/or staff. Must be able to work effectively with process Head, possess strong relationship management skills, and well-developed negotiating and persuading abilities. Demonstrated knowledge of financial statements, financial principles and the ability to convert them to use in the hotel industry. Demonstrated expert knowledge of Microsoft Excel and PowerPoint. Knowledge of BI and other tools preference. Demonstrated PeopleSoft, Essbase or similar ERP system experience preferred. Demonstrated Expert Knowledge of System Fund accounting and policies and month ends. Knowledge of System Fund revenue streams and IHG Rewards Knowledge of IHG owners association policies and accounting. Managing good rapport with IHG owners association team. Demonstrated Knowledge of financial and notes to accounts preparation. 5 + years of team handling experience.

Your Day to day Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures. Maintains equipment in proper state of cleanliness and repair. Maintains a daily room checklist. Maintain a section room report. Meets with supervisor and take on daily assigned task Adheres to personal grooming and hygiene standards Review commercial performance What we need from you Communication skills are utilized a significant amount of time when interacting with others, demonstrated ability to interact with customers. Able to speak, read and write English. Primary Education or equivalent. Some housekeeping experience. Your Day to day Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures. Maintains equipment in proper state of cleanliness and repair. Maintains a daily room checklist. Maintain a section room report. Meets with supervisor and take on daily assigned task Adheres to personal grooming and hygiene standards Review commercial performance What we need from you Communication skills are utilized a significant amount of time when interacting with others, demonstrated ability to interact with customers. Able to speak, read and write English. Primary Education or equivalent. Some housekeeping experience.