Role Overview: As a Digital Marketing Account Manager at Ignite Visibility, an award-winning digital marketing agency, your role will be client-facing and post-sale. You will work with a dedicated group of clients, serving as their primary contact to understand and achieve their short- and long-term goals. Your responsibilities will include maintaining client satisfaction, growing accounts through upsells and renewals, and ensuring the delivery of high-quality work to meet client goals. Key Responsibilities: - Be a strategic partner to clients, serving as the day-to-day point of contact - Manage client expectations and strategies from inception to delivery - Ensure client satisfaction by managing overall account health and actively managing risk - Collaborate with internal departments to deliver timely quality work - Maintain account profitability and efficiencies while utilizing agency resources - Work towards building client trust and providing regular reports and status updates - Maintain a business development mindset to increase client revenue - Manage billing changes, obtain client approvals for estimates and change orders - Communicate effectively with all project stakeholders - Stay updated on industry trends and assist sales team with presentations and proposals - Perform other duties as assigned by management Qualifications Required: - Bachelor's degree in marketing, business, communications, or related field - Proven experience in account management or sales in a digital marketing agency supporting franchise clients - Strong communication skills and ability to build rapport with clients - Drive to continuously learn and grow in digital marketing knowledge - Understanding of digital marketing channels and experience with lead generation - Experience in franchise or multi-location marketing - Strong sales and client growth skills - Ability to manage multiple account projects simultaneously - Excellent attention to detail and organizational skills - Strong negotiation and presentation abilities - 4+ years of client account management experience, 4+ years of sales and business development experience, and 5+ years working in digital marketing Note: Ignite Visibility offers competitive salary base, comprehensive benefits, commission opportunities, employee advancement, and professional development opportunities. The company has been recognized for its top-tier franchise marketing services, collaborative environment, remote workforce, and various industry accolades. Join Ignite Visibility for the opportunity to grow your career with a company focused on client success, career development, and continuous growth in the digital marketing industry.,
As a Digital Marketing Account Manager at Ignite Visibility, you will be responsible for managing franchise accounts and assisting clients in achieving their short- and long-term goals. You will serve as the main point of contact for clients, ensuring their satisfaction, maintaining account health, and delivering high-quality work to meet client objectives. This fully remote role is available to U.S. residents in any of the 50 states. **Responsibilities:** - Act as a strategic partner to clients, engaging with them throughout the project lifecycle - Serve as the primary day-to-day contact for clients - Manage client expectations, strategies, and overall account health while actively mitigating risks - Collaborate with internal teams to ensure timely delivery of high-quality work - Maintain account profitability and efficiencies using agency resources - Foster and uphold client trust in the agency and its team members - Provide regular reports and status updates to clients to demonstrate the value delivered - Collaborate with the Client Success Director to identify revenue growth opportunities and new business prospects - Handle billing changes, new estimates, and change orders - Communicate promptly and effectively with all project stakeholders - Stay informed about industry trends to remain a leader in digital marketing - Support the sales team with presentations and proposal development - Perform any additional tasks assigned by management **Required Qualifications:** - Bachelor's degree in marketing, business, communications, or a related field - Demonstrated experience as an Account Manager, Key Account Manager, or Account Executive in a digital marketing agency supporting franchise clients - Proficient English communication skills with the ability to influence key stakeholders - Eagerness to continuously expand digital marketing knowledge - Familiarity with digital marketing channels such as Paid Search, SEO, Display, Social, Content Marketing, UX, and Analytics - Experience in B2B & B2C lead generation - Previous involvement in franchise or multi-location marketing - Strong sales, client growth, and account management capabilities - Capacity to manage multiple projects concurrently - Proven ability to establish rapport with clients and effectively solve problems - Attention to detail, organizational skills, negotiation, and presentation abilities - Minimum 4 years of client account management/success experience - Minimum 4 years of sales and business development experience - Minimum 5 years of experience in digital marketing - Business acumen and prior interaction with business executives - Familiarity with Project Management systems like PK4, Slack, and website analytic tools such as Google Analytics If you decide to join Ignite Visibility, you will have the opportunity to develop a long-term career with a company that prioritizes client success and professional growth. You will become part of a collaborative environment with a fully remote workforce and enjoy benefits like competitive salary, growth prospects, and company-sponsored professional development opportunities. Ignite Visibility has been acknowledged as a Top-Tier Franchise Marketing Supplier, a two-time Landy Award Winner, and has received various accolades for being one of the fastest-growing private companies in San Diego and the Inc 5000 Fastest Growing Companies.,
As a Senior Content Strategist & Writer at Ignite Visibility, you will be responsible for owning content strategy and creating impactful, high-performing, and data-driven content for national to local clients. Your role will involve the following essential functions: - Be a strategic partner for clients by developing content strategies - Write and edit SEO-driven and impactful content - Own strategies and campaigns from start to finish, including planning, execution, optimization, and strategy - Attend client onboarding meetings to gather necessary materials for successful campaign starts - Develop high-quality content addressing buyer personas" journey stages - Create editorial calendars, content playbooks, taxonomies, website and email flows, blog content, ebooks, ad copy, press releases, and infographics for clients - Conduct interviews to gather insights shaping the story and topic - Collaborate with the design team to ensure content aligns with brand standards - Work with the SEO team to implement best practices into content - Ensure timely and on-budget completion of assigned content - Optimize content for search across digital channels for multiple buyer personas - Utilize business management and communication platforms for stakeholder updates and project management - Stay updated on digital marketing industry changes and trends - Perform other duties as assigned by management Your required skills for this role include: - 6+ years of content strategy and writing experience - Proficiency in Google Workspace - Strong writing and editorial skills with mastery of English language - Experience collaborating across digital teams - Ability to work on multiple projects simultaneously - Knowledge of SEO for content production and optimization - Content research and fact-checking capabilities - Self-motivated with excellent communication skills In addition to the competitive salary and benefits package, working at Ignite Visibility offers you: - Employee advancement and growth opportunities - Company-sponsored professional development - Remote work environment - Recognition as a top-tier marketing supplier and award-winning company - Positive work culture focused on client success and career development Ignite Visibility has been recognized as a top franchise marketing supplier, award winner for Search Marketer of the Year, fastest-growing private company in San Diego, and one of the best places to work in San Diego. Join us for the opportunity to grow your career in a collaborative and innovative environment. Please note that this job description may not include all responsibilities and duties and is subject to change.,
As a Franchise Success Account Manager at Ignite Visibility, an award-winning digital marketing agency in San Diego, CA, your role will be fully remote. You are a highly driven service-oriented professional with excellent communication skills, capable of serving a wide variety of client personalities and possessing a breadth of digital marketing competencies. Your natural abilities in relationship-building and earning people's trust, along with a business development mindset, attention to detail, task-driven approach, and quick learning abilities, will enable you to effectively manage and collaborate with peers to solve digital marketing problems for clients. Your proactive contributions to strategic thinking will be crucial for more senior positions. Responsibilities: - Work closely with the Account Manager - Provide front-line customer service to support franchisees, address their queries, and enhance client satisfaction - Understand clients" contracts and identify selling opportunities to increase revenue - Assist in onboarding new franchise locations - Act as a liaison between corporate and franchises for communication updates and sales support - Consult and build clients" needs inside HubSpot for maximum impact based on their sales and marketing processes - Collaborate with internal team members to drive results, identify risks and opportunities, and ensure accountability to budget, timelines, productivity, and standards - Attend key account meetings as required - Ensure all meetings are scheduled, parties are notified, and documentation is prepared in advance - Keep status reports, billing, and budget summaries up-to-date and error-free - Manage billing changes, obtain client approvals for estimates and change orders, and escalate cancellation requests - Partner with the Client Success Director to discuss revenue opportunities and new business - Use business management and communication platforms to inform stakeholders, assign tasks, and manage projects effectively - Stay updated on industry trends - Assist with help desk tickets, presentations, and proposal development - Perform other duties as assigned by management Required Qualifications: - Bachelor's degree in marketing, business, communications, or a related field - Knowledge of digital marketing channels or services - Excellent communication skills with the ability to communicate rapidly and effectively - Drive to continually learn and grow in digital marketing - Experience in franchise or multi-location marketing - Ability to manage multiple account management projects simultaneously - Strong rapport-building and problem-solving skills - Attention to detail and organizational skills - 2+ years of sales, customer service, or client services experience - Business acumen and experience with Project Management systems,