Role Overview: As a Digital Marketing Account Manager at Ignite Visibility, an award-winning digital marketing agency, your role will be client-facing and post-sale. You will work with a dedicated group of clients, serving as their primary contact to understand and achieve their short- and long-term goals. Your responsibilities will include maintaining client satisfaction, growing accounts through upsells and renewals, and ensuring the delivery of high-quality work to meet client goals. Key Responsibilities: - Be a strategic partner to clients, serving as the day-to-day point of contact - Manage client expectations and strategies from inception to delivery - Ensure client satisfaction by managing overall account health and actively managing risk - Collaborate with internal departments to deliver timely quality work - Maintain account profitability and efficiencies while utilizing agency resources - Work towards building client trust and providing regular reports and status updates - Maintain a business development mindset to increase client revenue - Manage billing changes, obtain client approvals for estimates and change orders - Communicate effectively with all project stakeholders - Stay updated on industry trends and assist sales team with presentations and proposals - Perform other duties as assigned by management Qualifications Required: - Bachelor's degree in marketing, business, communications, or related field - Proven experience in account management or sales in a digital marketing agency supporting franchise clients - Strong communication skills and ability to build rapport with clients - Drive to continuously learn and grow in digital marketing knowledge - Understanding of digital marketing channels and experience with lead generation - Experience in franchise or multi-location marketing - Strong sales and client growth skills - Ability to manage multiple account projects simultaneously - Excellent attention to detail and organizational skills - Strong negotiation and presentation abilities - 4+ years of client account management experience, 4+ years of sales and business development experience, and 5+ years working in digital marketing Note: Ignite Visibility offers competitive salary base, comprehensive benefits, commission opportunities, employee advancement, and professional development opportunities. The company has been recognized for its top-tier franchise marketing services, collaborative environment, remote workforce, and various industry accolades. Join Ignite Visibility for the opportunity to grow your career with a company focused on client success, career development, and continuous growth in the digital marketing industry.,
As a Digital Marketing Account Manager at Ignite Visibility, you will be responsible for managing franchise accounts and assisting clients in achieving their short- and long-term goals. You will serve as the main point of contact for clients, ensuring their satisfaction, maintaining account health, and delivering high-quality work to meet client objectives. This fully remote role is available to U.S. residents in any of the 50 states. **Responsibilities:** - Act as a strategic partner to clients, engaging with them throughout the project lifecycle - Serve as the primary day-to-day contact for clients - Manage client expectations, strategies, and overall account health while actively mitigating risks - Collaborate with internal teams to ensure timely delivery of high-quality work - Maintain account profitability and efficiencies using agency resources - Foster and uphold client trust in the agency and its team members - Provide regular reports and status updates to clients to demonstrate the value delivered - Collaborate with the Client Success Director to identify revenue growth opportunities and new business prospects - Handle billing changes, new estimates, and change orders - Communicate promptly and effectively with all project stakeholders - Stay informed about industry trends to remain a leader in digital marketing - Support the sales team with presentations and proposal development - Perform any additional tasks assigned by management **Required Qualifications:** - Bachelor's degree in marketing, business, communications, or a related field - Demonstrated experience as an Account Manager, Key Account Manager, or Account Executive in a digital marketing agency supporting franchise clients - Proficient English communication skills with the ability to influence key stakeholders - Eagerness to continuously expand digital marketing knowledge - Familiarity with digital marketing channels such as Paid Search, SEO, Display, Social, Content Marketing, UX, and Analytics - Experience in B2B & B2C lead generation - Previous involvement in franchise or multi-location marketing - Strong sales, client growth, and account management capabilities - Capacity to manage multiple projects concurrently - Proven ability to establish rapport with clients and effectively solve problems - Attention to detail, organizational skills, negotiation, and presentation abilities - Minimum 4 years of client account management/success experience - Minimum 4 years of sales and business development experience - Minimum 5 years of experience in digital marketing - Business acumen and prior interaction with business executives - Familiarity with Project Management systems like PK4, Slack, and website analytic tools such as Google Analytics If you decide to join Ignite Visibility, you will have the opportunity to develop a long-term career with a company that prioritizes client success and professional growth. You will become part of a collaborative environment with a fully remote workforce and enjoy benefits like competitive salary, growth prospects, and company-sponsored professional development opportunities. Ignite Visibility has been acknowledged as a Top-Tier Franchise Marketing Supplier, a two-time Landy Award Winner, and has received various accolades for being one of the fastest-growing private companies in San Diego and the Inc 5000 Fastest Growing Companies.,
As a Senior Content Strategist & Writer at Ignite Visibility, you will be responsible for owning content strategy and creating impactful, high-performing, and data-driven content for national to local clients. Your role will involve the following essential functions: - Be a strategic partner for clients by developing content strategies - Write and edit SEO-driven and impactful content - Own strategies and campaigns from start to finish, including planning, execution, optimization, and strategy - Attend client onboarding meetings to gather necessary materials for successful campaign starts - Develop high-quality content addressing buyer personas" journey stages - Create editorial calendars, content playbooks, taxonomies, website and email flows, blog content, ebooks, ad copy, press releases, and infographics for clients - Conduct interviews to gather insights shaping the story and topic - Collaborate with the design team to ensure content aligns with brand standards - Work with the SEO team to implement best practices into content - Ensure timely and on-budget completion of assigned content - Optimize content for search across digital channels for multiple buyer personas - Utilize business management and communication platforms for stakeholder updates and project management - Stay updated on digital marketing industry changes and trends - Perform other duties as assigned by management Your required skills for this role include: - 6+ years of content strategy and writing experience - Proficiency in Google Workspace - Strong writing and editorial skills with mastery of English language - Experience collaborating across digital teams - Ability to work on multiple projects simultaneously - Knowledge of SEO for content production and optimization - Content research and fact-checking capabilities - Self-motivated with excellent communication skills In addition to the competitive salary and benefits package, working at Ignite Visibility offers you: - Employee advancement and growth opportunities - Company-sponsored professional development - Remote work environment - Recognition as a top-tier marketing supplier and award-winning company - Positive work culture focused on client success and career development Ignite Visibility has been recognized as a top franchise marketing supplier, award winner for Search Marketer of the Year, fastest-growing private company in San Diego, and one of the best places to work in San Diego. Join us for the opportunity to grow your career in a collaborative and innovative environment. Please note that this job description may not include all responsibilities and duties and is subject to change.,