IBM Tivoli Work scheduler

Perform the below activities in close collaboration with geographically distributed Genpact teams & manage the client stakeholders

• Providing Application production support for Genpact scope for TWS (IBM Tivoli Workscheduler) applications & meet the Service commitments (SLA, KPIs) that are part of the agreed contract between Genpact & the client.
• Maintain proper integration between CIMNET and the ERP system, TWS IBM Tivoli, other Genpact scope applications & track the data flow between these systems to ensure production data is properly captured in the database on time.
• Learn, follow the agreed processes to the T
• Resolve all L2/L3 level issues and perform regular health check of the applications, maintain SLA in resolving the tickets
• Contribute to Problem management and Change Management including but not limited to bug fix and also DR activity.
• Engage in Application Enhancement activities wherever required & agreed by Genpact management.
• Contribute to Knowledge Management practices (KBAs/SOPs) including building reusable documents on Bug Fixes, redundant issues, Database and Server migration activities etc.
• On a need basis, get cross-trained on other Genpact scope France applications & contribute including but note limited to being a backup.
• Install required Application software for new employees/on new devices in the factory.
• Contribute to environment & application upgrade/patching activities testing of applicable applications including but not limited to shopfloor applications.
• Contribute-to preparation & participate in weekly meetings with the clients to provide updates for his & his team’s work
• Take part in the Onsite + Offshore Daily stand up to discuss open challenges and issues with the applications and plan to solve them within the defined SLAs
• Contribute to proactively identifying, communicating, implementing service improvements
• Continuous learning & adopt to the requirements of the business
• Be open to work with both French & English-speaking teams and stake holders

Preferred Qualifications/ Skills

• Candidate should be an experienced

  TWS

  (IBM Tivoli Work scheduler) domain and technical expert
• Good Knowledge in VB6, Java, ASP.net, AWS, IBM Tivoli
• Hands on experience in command-line interface for Unix/Linux environment and managing Linux/Unix and Windows servers
• Strong understanding of RDBMS concepts
• Good knowledge on SQL Server, Oracle DB
• Basic knowledge of GIT
• Good knowledge on HTML, CSS, JavaScript, jQuery,
• Ability to communicate effectively in English and should have strong customer focus
• Strong have written and verbal communication skills
• Flexible to work during European shift hours
• Flexible to work during weekends/off-shift hours on ad-hoc basis for patching/migration/upgrade activity
• Willingness to learn all the technology required at work
• Should be able to handle Business users call, manage & mentor team.
• Ability to learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.