Hybris Consultant

Job Description

Position Title: e-Commerce Technical/Delivery Lead Responsibilities: The primary focus of this position is partnering with key stakeholders, architects, and delivery partners to ensure timely delivery of compliant and quality solutions for the e-Commerce product. This position will report to the ERP IT Commercial Director and may include the following responsibilities Key responsibilities include: Operations/System Stewardship 1. Responsible for overall care and feeding of eCommerce related systems (SAP Hybris and incoming and outgoing interfaces). 2. Responsible for release management for systems that comprise the eCommerce processes. 3. Provide support for ongoing operations and identify opportunities to improve processes. 4. Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX) 5. Interpret and translate complex regulatory drivers, compliance requirements, company risks, and company exposures to ensure IT solutions in SAP are best positioned to maintain integrity, trust and reliability. 6. Influence partner and vendor organizations in prioritization and problem management of solution issues, including root cause analysis. 7. Engage with Global Business Process Owners & Stakeholders to understand and influence broad business strategies in the context of information technology as a key enabler and differentiator 8. Interact and collaborate with global, regional and local Business Partners (Process Owners, Power Users, Business Process Knowledge Centers and Service/Release Managers) as appropriate, in order to better understand the business and its priorities and represent their requirements. Delivery 1. Delivery lead on major projects/initiatives related to e-Commerce. 2. Deliver Hybris side of interfaces with other Elanco and/or External systems 3. Work with business stakeholders and architects to understand business requirements and translate them into technical requirements. 4. Work within Elanco policies, procedures and processes to deliver Hybris enhancements/changes. 5. Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX) 6. Design and implement solutions that enable business outcomes and ensure optimal functionality of SAP and related systems. 7. Ensure adherence to global SAP design and architecture and participate in architecture review boards as needed. 8. Provide technical guidance and effort estimates on new enhancement requests, ensuring they are well documented and simple to understand. 9. Track status of implementation timeline and proactively communicate risks or issues to stakeholders. 10. Responsible for change management communication, accountable for formal testing and documentation prior to going live, and post go-live production support handover. 11. Identify and ensure delivery of knowledge transfer needs between process owners, business partners, and support team. Technical SME 1. Having and building comprehensive knowledge of internal and external information technology environments with a focus on Hybris. 2. Be forward thinking with respect to technical evolutions within the ERP landscape (S/4 HANA) which help improve user experience or functionality of the offering. Basic Qualifications: Minimum of bachelors Degree in Business Management or Information Technology or related field. At least 10 years of eCommerce design and implementation experience Direct experience in SAP Commerce cloud CCV2 / ERP Implementations Demonstrated eCommerce (SAP Commerce Cloud (Hybris/ Gigya) knowledge and system experience. Working experience in SAP Commerce cloud B2B and B2C sites managing SOLR, Backoffice/HAC, Data modeling, CMS, Admin Console, Cron Jobs, ImpEx, Catalogs, Categories, Products Expertise in working in complex, diverse landscape (business, technology, regulatory and partners) Strong Organizational and Communication skills with key focus on conveying complex ideas and thoughts into clear definitive directions and results Comfortable with ambiguity and working autonomously Demonstrated ability to determine solutions to hard problems with many constraints, using sound judgement to assess risks, and lay out your argument in a well-structured, data-informed, written narrative. Strong analytical, problem-solving, and communication skills. Ability to manage multiple tasks simultaneously and prioritize effectively. Excellent interpersonal and stakeholder management skills. A passion for understanding user needs and delivering high-quality products. Additional Skills/Preferences: Global Experience Good understanding of business processes in the Life sciences/Pharmaceutical domain and compliance with SOX and GxP. Vendor Management ITIL Proven experience as an IT Business Analyst, preferably with some exposure to product-focused environments. Demonstrated examples of modern product discovery approaches. Proven experience working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher. Direct experience in new ERP Implementations Knowledge of the pharmaceutical or animal health commercial and distribution environment.