Job Description

About the Role: We are seeking a dynamic and experienced HR Operation Manager to oversee and manage employee life cycle for our organization. This role will be responsible for driving process efficiencies and delivering a seamless employee experience through a centralized HR service model. The ideal candidate will have a process-driven mindset, and experience in HR shared services. Key Responsibilities: Lead and manage the HR Operations team team to deliver high-quality HR operational support and ensure compliance with local labour laws, company policies, and HR best practices. Drive continuous process improvement and automation initiatives across the processes to enhance service delivery. End to end onboarding & offboarding process, including: Pre-onboarding engagement (connects, BGV, medical tests, statutory compliance) Post-onboarding process (connects, Induction, HR policy, functional training) Monitoring 30-60-90 days plans for senior joiners and feedback Offboarding process (warnings, clearances, letters, exit interviews, termination process execution) Manage the complete employee insurance portfolio: Monthly updates, claim monitoring, service levels, premium reconciliation & accounting, renewals negotiations and benchmarking. Manage all vendor / contractor payments for HR and device a mechanism to control cost. MIS & Analytics: Manage HR data governance and integrity, including: Org unit creation and maintenance Automated dashboard tracking (HO/Regional) Headcount monitoring Monitor policy adherence, assess policy gaps, and implement control mechanisms. Act as a point of escalation for complex employee queries and issues. Collaborate with HR Business Partners and other stakeholders to support business objectives. Develop training programs for HR service teams to enhance capabilities and service levels. Required Qualifications & Experience: Bachelors degree or Post Graduate Diploma in Business Administration, or related field. 10+ years of experience in HR operations, with at least 5-6 years in a team handling role within a shared services environment. Strong knowledge of HR processes and HRIS systems. Experience with process improvement methodologies is a plus. Excellent problem-solving, good communication, and stakeholder management skills and can manage multiple priorities.