Human Resources Generalist

Role: HR Generalist

Industry Type: BPM / BPO

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: HR Operations

EXP: 4-8 years

Role & responsibilities

• Employee Lifecycle Management:

  Manage the complete employee lifecycle, including onboarding, employee engagement, performance management, and offboarding.

• Recruitment & Staffing:

  Collaborate with hiring managers to understand staffing needs, screen candidates, conduct interviews, and ensure timely onboarding of new hires.

• HR Operations & Compliance:

  Administer HR policies and procedures; ensure compliance with labor laws and company policies.

• Employee Relations:

  Act as the first point of contact for employee queries and concerns, facilitating resolutions through effective communication and conflict management.

• Performance Management:

  Support performance appraisal cycles, goal-setting, and provide guidance on improvement plans.

• Training & Development:

  Coordinate and facilitate employee training programs, including induction, skills development, and leadership training.

• Payroll & Benefits Administration:

  Oversee payroll processing, employee benefits, and ensure timely disbursements in compliance with statutory requirements.

• HR Reporting:

  Prepare and present HR reports related to employee performance, attrition, engagement, and other key metrics.

• Employee Engagement & Retention:

  Design and implement employee engagement initiatives, surveys, and retention strategies to maintain high morale and productivity levels.

• Policy Development & Implementation:

  Work closely with senior management to review, update, and implement HR policies and procedures.

Preferred candidate profile

• BPO Experience:

  Prior experience in HR within a BPO environment is a significant advantage.

• Employee Engagement Expertise:

  Familiarity with employee engagement initiatives, surveys, and retention strategies.

• Problem Solving:

  Experience managing complex employee relations issues and resolving conflicts effectively.