Hub/Community Manager

Role: Client Relationship Manager (CRM)

The Client Relationship Manager (CRM)/ Hub Manager ensures that DevX centers deliver high-quality client experiences through efficient client onboarding, contract management, billing coordination, sales support, event planning, and relationship management. The role requires a proactive and client-centric approach to maintain strong client engagement and ensure smooth operations across all client-related processes.

Job Responsibilities:

• Client Relationship Management
• Oversee the onboarding of new clients and co-workers in coordination with internal departments.
• Complete onboarding documentation and obtain all required sign-offs.
• Manage the client exit process, ensuring proper documentation and coordination with internal teams.
• Handle client escalations and manage the ticketing process, providing timely updates.
• Conduct quarterly client feedback sessions and report insights to relevant stakeholders.
• Maintain the master database of clients and co-workers in the system.
• Client Legal Contracts
• Manage client contracts during onboarding and throughout the client lifecycle.
• Track modifications to signed contracts and update them with addendums in coordination with the legal team.
• Ensure proper legal closure and documentation when clients exit.
• Client Billing and Invoicing Coordination
• Coordinate monthly billing with new and existing clients in alignment with the accounts team.
• Oversee billing for meeting rooms, event spaces, and flexi desks.
• Ensure timely collection of monthly bills by consistently following up with clients.
• Event Management for Clients
• Plan and execute client-centric events at the center.
• Manage decorations and branding requirements during events and festivals.
• Coordinate logistics for all internal and external client events.
• Collect feedback from event participants and hosts.
• Enhance DevX’s digital presence by increasing social media engagement during events.
• Sales Management for Specific Centers/Hubs
• Conduct walkthroughs and present available seating/inventory to potential clients.
• Coordinate with leads and the sales team to close incoming inquiries.
• Close resource-based leads for assigned centers.
• Inventory Management (Client-Linked Only)
• Prepare regular reports on monthly seat inventory updates.
• Coordinate with the accounts team for client exits and ensure accurate inventory reflection.
• Manage seat allocation and onboarding process for new clients.

Key Skills Required

• Strong organizational and multitasking skills.
• ·Excellent communication and interpersonal abilities.
• ·Proficiency in MS Office and CRM/facility management software (client-related modules).
• Strong problem-solving skills, especially in client escalation handling.
• Understanding of legal and compliance requirements related to client contracts and service agreements.

Who Should Apply?

We’re especially looking for candidates from:

• Hotel Management / Hospitality (Guest Relations, Front Office, Duty Managers)
• Coworking / Community Management / Facility Ops
• Client-facing roles in real estate, serviced offices & premium retail

What We Offer

• Opportunity to work with one of India’s leading coworking brands.
• Clear career growth pathways within DevX.
• Dynamic, collaborative, and growth-oriented work culture.
• Exposure to large enterprises, global companies, and high-impact deals.