HTOM Engineer

Job Description

About The Role - Who You Are:- Manage high profile critical technical and political issues within customer organization and throughout Ciscos escalation chain. Identify need for and assist/perform the creation of customer training. Formulate continual Be the "go-to" person and main point of contact for customer and internal teams. Acting as single contact point for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs. You will present customer needs to Cisco post-sales support teams and applicable organizations. Strong presentations skills and be hands on with various styles of data analytics. Build consistent relationships with key customer stakeholders. Support decision makers within customer execs and provide guidance. Act as a customer strategic support consultant. CCNP Certification with Networking basic TechnologiesEIGRP, BGP, ISIS and OSPF and Switching basic. ITIL V4 Foundation Kindly make sure the candidates have the following experience and knowledge We are hiring a team, we need individual who has done something good in their current role and eligible to be hired in Cisco. How HTOM can conduct, Trend analysis, Weekly review, Monthly Review and Quarterly Review. Its not an incident manager profile, its an High Touch Operation Manager Where the manger owns the resolution end to end and ownership. CCNP Certification with Networking basic TechnologiesEIGRP, BGP, ISIS and OSPF and Switching basic. Candidate to explain Ciscos STAR methodology (Situation, Task, Action, and Result) interview