HRO Processing Assistant III

Job Description

Responsibilities : Maintain and consolidates documentation of SOPs/Operating Instructions Detail and accuracy in all manual processes and reporting. Participation in training sessions, presentations and meetings Ensure service accuracy through compliance, PG and SLA’s. Ability to navigate, research, and utilize processing guidelines Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place. Ongoing client delivery of quality service /audits & First level quality check Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements. Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery. Occasional extended work hours/weekends to meet deadlines Should be cross trained can support Peak (Cross client & group contributions) We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less