HR Manager International BPO

Role Overview: As an HR Manager at BROCUS IT SOLUTIONS PVT LTD, your primary responsibility will be to oversee the recruitment process, employee relations, talent management, compliance with international regulations, and employee engagement initiatives. This full-time, on-site role based in Navi Mumbai requires you to manage HR policies, coordinate with different departments, and maintain an efficient work environment conducive to the company's success. Key Responsibilities: - Lead high-volume hiring for international voice/non-voice processes - Develop and execute recruitment strategies to meet business demands - Build sourcing pipelines and manage vendor coordination when needed - Ensure TAT and quality of hiring remains consistently high - Lead, train, and motivate a team of recruiters and HR executives - Monitor and improve team performance through clear KPIs and mentoring - Oversee HR operations, including onboarding, documentation, and employee records - Design and drive employee engagement programs aligned with international BPO culture - Act as a bridge between employees and management to foster a positive work environment - Handle grievance redressal with maturity and confidentiality - Coordinate the performance appraisal cycle and feedback process - Identify underperformance issues and assist in performance improvement plans - Ensure compliance with local labor laws and international HR standards - Maintain HR MIS, audit readiness, and statutory documentation Qualifications: - Experience in recruitment, talent management, and employee relations - Proficiency in HR policies, workforce planning, and regulatory compliance - Strong communication, interpersonal, and negotiation skills - Ability to manage and lead HR functions in a fast-paced BPO environment - Proven ability to work in an international setting and handle diverse teams - Bachelor's degree in human resources, Business Administration, or related field - Minimum 5 years of HR experience, with at least 2-3 years in an International BPO setup - Proven track record in bulk recruitment, especially for international processes - Strong leadership, decision-making, and team-driving capabilities - Ability to work under pressure and stretch as needed to meet hiring goals - Proficiency in MS Office, HR tools, and recruitment platforms SALARY RANGE: 5 Lacs LPA to 6 Lacs LPA,