Job
Description
Our Businesses: MS Traders (Construction Materials) & Sunrise Inn Hotel (Bed & Breakfast)
Location: Khora / Noida, Ghaziabad
Role Type: Full-time, On-site
About our Businesses :
MS Traders : Since 1995, M.S. Traders has been the trusted partner in construction for the community. MS Traders is committed to supplying the quality materials you need to build your house with confidence. Specializing in high-quality building materials with comprehensive range of essentials, including bricks, cement, sand, steel, sanitary, paints etc. Dedicated to ensure your projects stay on schedule with reliable and timely delivery.
Google Page : https://share.google/vNtEa8UD6qiuKbFPd
Instagram : https://www.instagram.com/mstraders135/
Sunrise Inn B&B : An affordable and hospitable bed & breakfast in Delhi NCR providing comfortable and quality stays for the travellers. Located on the NH-24 amidst city life. Sunrise Inn focuses on offering the best of hospitality to our guests.
Google Page : https://www.google.com/travel/hotels/s/CQ25GqRFddXNXmmF9
Instagram : https://www.instagram.com/hotel_sunrise_inn_/
We have decide to expand our family businesses digitally and for that we are looking for a proactive, hardworking, and outside-the-box thinker.
HR & Onboarding Responsibilities
1. Coordinate with management for staff requirements, replacements, or performance issues.
2. Assist in creating and improving SOPs for daily operations of both businesses.
3. Maintain end-to-end employee onboarding process for hotel staff and shop staff using hiring portals like Apna.com, Naukri.com etc.
4. Prepare and maintain employee documentation, employee database, ID proofs, joining forms, attendance sheets, and leave records.
5. Ensure smooth induction of new employees: explain roles, SOPs, rules, and expectations.
6. Create and maintain monthly payroll inputs (attendance, leave deductions, overtime, etc.).
7. Ensure discipline, hygiene standards, and staff behaviour (especially for hotel staff) are maintained.
Lead Generation & Customer Handling (MS Traders)
8. Handle cold calling and follow-ups for leads generated through:
· IndiaMart
· JustDial
· Google Maps inquiries & Walk-in & WhatsApp leads
9. Maintain a daily log of incoming leads, follow-up status, and conversion updates using Excel files.
10. Understand customer requirements and recommend suitable materials (cement, iron, steel, paints, sanitary, etc.) with the correct pricing.
11. Coordinate with the delivery team to ensure timely dispatch and delivery of materials.
12. Maintain communication with customers until the order is successfully delivered.
13. Update management about lead performance, conversion rate, and customer feedback
3. Coordination & Operational Support
14. Work closely with the owners to understand business requirements.
15. Ensure smooth coordination between hotel staff, shop staff, suppliers, and delivery personnel.
16. Help maintain basic inventory updates and alert the team when stock is low (optional, if required).
Performance Expectations
· Maintain high-quality onboarding and HR documentation.
· Generate consistent leads and achieve monthly call & conversion targets (mutually set).
· Improve customer satisfaction by ensuring smooth communication and timely delivery.
· Bring new ideas to improve processes, staff efficiency, customer experience, and business growth.
Behavioural Traits We Are Looking For
· Tech Savy – Technologically sound to fit into the digitally expanding ecosystem.
· Proactive and Self-driven – takes initiative without being told.
· Hardworking and responsible – committed to following through.
· Smart communicator – polite, professional, and able to handle customers effectively.
· Organized – manages paperwork, logs, leads, and daily tasks neatly.
· Problem-solver – thinks outside the box to support our growing businesses.
· Willing to learn – open-minded and adaptable.
Tools They Will Use
· Excel / Google Sheets for lead tracking
· ChatGPT, Gemini and other AI tools
· IndiaMart, JustDial, Apna job portal dashboards
· Phone/WhatsApp for customer handling
· Basic HR documentation formats
