HOTEL RESERVATION SALES ASSOCIATE

Job Description

JOB DESCRIPTION FOR RESERVATION SALES ASSOCIATE Make the move from a Job to a Career. Learn Reservations and Revenue optimisation skills to embark a career in Middle Management for Sales or Hotel Operations or Revenue Management or Training and Quality etc. Job Description and Job role of a Reservations Sales Associate - A reservations sales associate position is responsible for ensuring a positive and memorable experience for Guests or Travel Agencies or Corporates. - Engagement is either on telephone or emails with each seeking details of services and product on the hotel chain or resort that you represent. - Work in a paperless office and become proficient on Hotel Reservation Systems like Opera, Synxis, IDS etc. and on world class CRM tools and applications thereby learning personalisation and experiential led selling for premium customers. - Become efficient and seasoned in the art of upselling and cross selling through extensive and thorough training in sales and revenue optimisation practices. Managing guest grievances and escalation management will add to confidence for prompt redressal actions. Skills Required: - A natural tendency to help people, a willingness to learn and improve, and diplomacy. - Ability to communicate effectively in English language for both written and spoken purposes. - Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers. - Computer skills, organizational abilities and multitasking capabilities. - Basic cognitive and analytical skills. - General awareness is a desirable attribute. Show more Show less