Job Description

Taking and Processing Reservations: Answering phone calls and emails from guests and travel agencies. Taking and inputting reservation details accurately into the hotel's reservation system. Confirming and updating reservations, including changes and cancellations. Ensuring accurate recording of guest information, room preferences, and special requests. Customer Service: Providing information about hotel rooms, amenities, and services. Addressing guest inquiries and resolving issues promptly and professionally. Offering recommendations and suggestions to enhance the guest experience. Handling customer complaints and concerns in a positive and helpful manner. Reservation Management: Maintaining accurate records of bookings and cancellations. Monitoring room availability and ensuring optimal occupancy rates. Communicating with other departments (e.g., front desk, housekeeping) to ensure seamless guest flow