Hostess (F&B Industry) - J P Nagar (Bangalore)

Job Description

Organization: The Organisation Harley’s Fine Baking ( https://www.harleys.com/ ) , is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year. Designation: Hostess (Guest Relations) Experience: Minimum of 1+ year of experience in a guest-facing customer service role , ideally within the retail, food & beverage, or hospitality sectors. Prior exposure to premium or luxury brand environments is highly preferred. Qualification: High school diploma or equivalent; a degree in hospitality or a related field is a plus. Job Profile: As a Guest Relations Executive (Hostess) , you will be the first point of contact for customers, ensuring they feel welcomed and valued. Your primary responsibility is to manage the seating arrangements, provide exceptional customer service, and enhance the overall guest experience while upholding the brand's premium standards. Responsibilities: 1. Warmly greet and seat guests, maintaining a friendly demeanour. 2. Address guest queries regarding products, services, and special orders. 3. Provide personalized service to enhance the guest experience. 4. Handle reservations, waitlists, and inquiries efficiently. 5. Ensure the reception and dining areas are clean, organized, and visually appealing. 6. Collaborate with team members to maintain a pleasant atmosphere. 7. Gather customer feedback and communicate it to the management team for service improvements. 8. Assist in coordinating special events or promotions. 9. Help with basic order processing during peak hours. Required Skills: 1. Excellent interpersonal and verbal communication skills. 2. Customer service orientation with the ability to handle diverse clientele. 3. Basic computer skills for managing reservations and feedback logs. Desired Skills: 1. Familiarity with POS systems and reservation platforms. 2. Previous experience in handling high-profile customers or VIPs. Personal Attributes: 1. Presentable, with a polished and professional appearance. 2. Warm, welcoming, and approachable demeanour. 3. Ability to stay calm under pressure and resolve conflicts effectively. 4. Enthusiastic about providing premium guest experience Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Ability to commute/relocate: J. P. Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Hostess - Guest Relations (F&B Industry): 1 year (Required) Language: Kannada (Preferred) Work Location: In person