Hospitality Manager

7 - 8 years

9 - 10 Lacs

Posted:19 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Experience: 7 to 8 Years of relevant industry experience.

  • Skills: Training / SOP / Monitoring / Customer Service/Hospitality Operation

  • Department: Facilities & Utilities

  • Eligibility: Any relevant Experience/Hospitality/Customer Support

  • Requirement : 01

Responsibilities:

  • Oversee daily operations of the hospitality department (front office, food & beverage, guest services, housekeeping, etc.)

  • Ensure high-quality customer service and satisfaction at all guest touchpoints

  • Recruit, train, and manage hospitality staff; create schedules and delegate tasks effectively

  • Monitor and evaluate team performance and provide feedback and coaching

  • Handle guest complaints and resolve issues in a professional, timely manner

  • Implement and maintain standard operating procedures (SOPs) and service protocols

  • Manage budgets, cost controls, and financial performance of hospitality operations

  • Coordinate with other departments (e.g., kitchen, housekeeping, events) for seamless service delivery

  • Stay updated on industry trends and competitor offerings to continuously improve service standards

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