Hospitality Manager

Job Description

SUMMARY Job Title: Hospitality Manager Location: Kolkata Responsibilities: Supervise all food and beverage operations at multiple sites while adhering to budgetary guidelines. Establish marketing experience centers at new locations. Review and submit monthly reports to the sales team, including project-wise stocks, guest history, breakage, and monthly closing stocks. Oversee daily expenses, housekeeping, maintenance, and concierge services. Maintain marketing offices to high standards. Ensure consistent and exceptional guest services across all levels. Select and deploy guest relations executives and F&B teams for marketing offices and experience centers. Conduct regular staff meetings and training sessions to uphold service quality. Prepare and obtain approval for operational and fixed cost budgets for the marketing office. Analyze financial performance and implement cost-saving measures without compromising service quality. Monitor and supervise the team and subordinates. Uphold safety, quality, hygiene, and cleanliness standards in compliance with regulations. Implement value engineering in food menus and ensure real-time menu upgrades. Maintain an asset list and oversee office pantry and kitchen maintenance. Conduct due diligence and audits of lounges and experience centers. Develop standard operating procedures and guidelines for all experience centers and kitchens. Prepare monthly budget versus actual expense sheets and monthly management information system reports. Track monthly expenses, including fixed, operational, and overhead costs. Maintain seamless coordination with maintenance teams for repairs, upgrades, and routine inspections. Requirements Requirements: Proven experience in hospitality management Strong leadership and organizational skills Excellent budgeting and financial analysis abilities Knowledge of safety and hygiene regulations Effective communication and team management skills Experience: 5+ years of experience in the hospitality industry