Hospital billing trainer

Job Description

About Tech Mahindra Foundation (TMF): TMF is the corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. Since 2006, the Foundation has been working tirelessly in the areas of education, employability, and disability with a keen focus on corporate volunteering. To know more about our SMART Academies, please visit: https://www.smart-academy.in/careers/ To know more about the organization, please visit: www.techmahindrafoundation.org At TMF, we believe our team members are the heartbeat of our organization. We foster a vibrant and inclusive workplace where every individual is cherished, respected, and empowered to thrive. We're on the lookout for an exceptional individual/s to join our team. If you enjoy teaching students and help them gain insights, then we currently have a position open in our Academics team. Please find below the detailed Roles and Responsibilities: Roles and Responsibilities: · Planning of the teaching programme including an orientation programme in consultation with the HOD Academics. · Planning for students’ Practical experience, ward assignments and trainings in consultation with the HOD Academics. · Planning of curriculum with the cooperation and collaboration of the HOD Academics. · Competent in Handling Hospital Front desk in terms of Patient Appointments and queries. · Preferred Team handling exposure of patient care coordinators. · Inbuilt empathy towards the patient and patient relatives. · Knowledge of Hospital Billing components for IPD and OPD. · Experience of handling TPA coordination and TPA queries for cashless facility. · Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry. · Competent in Professional English (written and spoken) in terms of different professional - operational scenarios. · Proficient in training to provide outstanding services and ensure customer satisfaction. · To educate students on how to address customer concerns and complaints promptly and professionally. · To respond to customer needs and requests in a timely manner. · Competent in teaching telephone etiquettes and resolve queries. · To train to resolve billing concerns of customers and handle card and cash transactions. · Knowledge of healthcare operations and quality parameters. · Excellent communication, IT Skills and people skills. Desired Skill Sets: ● Excellent professional knowledge. ● Excellent written and verbal communication skills. ● Good computer skills. Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience. Experience : Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management. Location: Howrah West Bengal Term: 3-year fixed term contract Request you to please share your updated CV at shruti.m@techmahindrafoundation.org Job Type: Full-time Schedule: Day shift Work Location: In person