Hospital Administrator

Hospital Administrator – Job Duties and Responsibilities

1. Operational Management

• Ensure smooth functioning of

  OPD, IPD, Pharmacy, Diagnostics

  , and

  Emergency services

  .
• Oversee patient registration, admissions, discharge process, and documentation.
• Coordinate across departments (nursing, lab, radiology, OT, etc.) to ensure optimal patient care.
• Monitor

  bed occupancy, turnaround times

  , and departmental efficiency.
• Supervise facility readiness: equipment, consumables, infection control protocols.

2. Insurance & Government Panel Management

• Handle

  empanelment, renewals, and liaison

  with CGHS, ECHS, Ayushman Bharat, ESIC, TPA/insurance providers.
• Supervise pre-authorization, claim submission, rejection tracking, and payment reconciliation.
• Ensure documentation and turnaround times are within agreed SLAs.
• Coordinate with billing and MRD teams for insurance compliance.

3. Staff & HR Oversight

• Supervise over

  150+ in-house employees

  across departments.
• Approve rosters, leave planning, timekeeping, and resolve HR grievances.
• Monitor performance, discipline, training, and appraisals.
• Ensure NABH-compliant staffing in critical areas.

4. Outsourced Agency Coordination (Housekeeping & Security)

• Contract management and performance monitoring of

  housekeeping and security vendors

  .
• Ensure adequate deployment and adherence to duty rosters.
• Conduct periodic audits for

  cleanliness, waste disposal, fumigation

  , and

  security protocols

  .
• Organize periodic

  fire drills and mock codes

  in collaboration with the agencies.

5. Financial & Administrative Oversight

• Assist management in budgeting and expenditure control.
• Authorize purchases, vendor payments, and cost-saving measures.
• Supervise pharmacy and general store for procurement and stock movement.
• Monitor collections, billing accuracy, and daily cash/revenue reporting.

6. Regulatory & Compliance Management

• Ensure compliance with

  NABH, PNDT, Bio-Medical Waste, AERB, Fire, Police, FSSAI,

  and

  Labor laws

  .
• Conduct internal audits, coordinate licensing renewals, and statutory submissions.
• Lead preparations for NABH audits and internal quality assurance rounds.

7. MIS & Reporting

• Daily review of:
• OPD/IPD footfall
• Emergency admissions
• Diagnostics load
• Surgeries & procedures
• Billing & revenue
• Insurance claims progress
• Submit

  Daily MIS and Action Plan

  to management and CEO.
• Flag operational bottlenecks and suggest improvements.

8. Patient Experience & Grievance Handling

• Supervise front office, reception, and helpdesk efficiency.
• Ensure high standards in

  patient reception, queue management, and discharge counseling

  .
• Personally intervene in patient complaints and ensure timely resolution.
• Monitor feedback, complaints, and patient satisfaction surveys.

9. Infrastructure & Maintenance Coordination

• Monitor maintenance of hospital premises, lifts, HVAC, plumbing, electricals, fire safety, and medical gas pipeline systems.
• Coordinate with outsourced

  biomedical engineering

  team for equipment maintenance.
• Track AMC contracts and call logs for urgent breakdown resolution.

10. IT & Software Oversight

• Coordinate with IT support and

  Hospital Information System (HIS)

  vendors.
• Ensure uptime of OPD/IPD billing, pharmacy, lab, radiology modules.
• Ensure training and compliance on HIS use across departments.

11. Marketing & Outreach Coordination

• Support marketing team in organizing camps, OPD promotions, and corporate tie-ups.
• Facilitate smooth functioning of health check-up packages and wellness programs.
• Track referrals and conversion ratios from outreach efforts.

12. Strategic Support

• Collaborate with CEO and senior management in planning hospital expansion, service improvement, and innovation.
• Assist in drafting SOPs, protocols, and business development proposals.
• Identify areas of cost optimization, service quality enhancement, and patient safety.

Daily Must-Do Tasks

• Hospital rounds twice a day (morning & evening).
• Staff attendance and absenteeism review.
• Ensure no patient concern is pending unresolved.
• Inter-department coordination meeting (as needed).
• Submit daily work report and next-day action plan to CEO/Management.