Hospital Administrator

Hospital Administrator – Job Duties and Responsibilities

1. Operational Management

• Ensure smooth functioning of OPD, IPD, Pharmacy, Diagnostics, and Emergency services.
• Oversee patient registration, admissions, discharge process, and documentation.
• Coordinate across departments (nursing, lab, radiology, OT, etc.) to ensure optimal patient care.
• Monitor bed occupancy, turnaround times, and departmental efficiency.
• Supervise facility readiness: equipment, consumables, infection control protocols.

2. Insurance & Government Panel Management

• Handle empanelment, renewals, and liaison with CGHS, ECHS, Ayushman Bharat, ESIC, TPA/insurance providers.
• Supervise pre-authorization, claim submission, rejection tracking, and payment reconciliation.
• Ensure documentation and turnaround times are within agreed SLAs.
• Coordinate with billing and MRD teams for insurance compliance.

3. Staff & HR Oversight

• Supervise over 150+ in-house employees across departments.
• Approve rosters, leave planning, timekeeping, and resolve HR grievances.
• Monitor performance, discipline, training, and appraisals.
• Ensure NABH-compliant staffing in critical areas.

4. Outsourced Agency Coordination (Housekeeping & Security)

• Contract management and performance monitoring of housekeeping and security vendors.
• Ensure adequate deployment and adherence to duty rosters.
• Conduct periodic audits for cleanliness, waste disposal, fumigation, and security protocols.
• Organize periodic fire drills and mock codes in collaboration with the agencies.

5. Financial & Administrative Oversight

• Assist management in budgeting and expenditure control.
• Authorize purchases, vendor payments, and cost-saving measures.
• Supervise pharmacy and general store for procurement and stock movement.
• Monitor collections, billing accuracy, and daily cash/revenue reporting.

6. Regulatory & Compliance Management

• Ensure compliance with NABH, PNDT, Bio-Medical Waste, AERB, Fire, Police, FSSAI, and Labor laws.
• Conduct internal audits, coordinate licensing renewals, and statutory submissions.
• Lead preparations for NABH audits and internal quality assurance rounds.

7. MIS & Reporting

• Daily review of:
• OPD/IPD footfall
• Emergency admissions
• Diagnostics load
• Surgeries & procedures
• Billing & revenue
• Insurance claims progress
• Submit Daily MIS and Action Plan to management and CEO.
• Flag operational bottlenecks and suggest improvements.

8. Patient Experience & Grievance Handling

• Supervise front office, reception, and helpdesk efficiency.
• Ensure high standards in patient reception, queue management, and discharge counseling.
• Personally intervene in patient complaints and ensure timely resolution.
• Monitor feedback, complaints, and patient satisfaction surveys.

9. Infrastructure & Maintenance Coordination

• Monitor maintenance of hospital premises, lifts, HVAC, plumbing, electricals, fire safety, and medical gas pipeline systems.
• Coordinate with outsourced biomedical engineering team for equipment maintenance.
• Track AMC contracts and call logs for urgent breakdown resolution.

10. IT & Software Oversight

• Coordinate with IT support and Hospital Information System (HIS) vendors.
• Ensure uptime of OPD/IPD billing, pharmacy, lab, radiology modules.
• Ensure training and compliance on HIS use across departments.

11. Marketing & Outreach Coordination

• Support marketing team in organizing camps, OPD promotions, and corporate tie-ups.
• Facilitate smooth functioning of health check-up packages and wellness programs.
• Track referrals and conversion ratios from outreach efforts.

12. Strategic Support

• Collaborate with CEO and senior management in planning hospital expansion, service improvement, and innovation.
• Assist in drafting SOPs, protocols, and business development proposals.
• Identify areas of cost optimization, service quality enhancement, and patient safety.

Daily Must-Do Tasks

• Hospital rounds twice a day (morning & evening).
• Staff attendance and absenteeism review.
• Ensure no patient concern is pending unresolved.
• Inter-department coordination meeting (as needed).
• Submit daily work report and next-day action plan to CEO/Management.

Job Types: Full-time, Permanent

Pay: ₹74,395.61 - ₹99,516.68 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Urban Estate, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• MANDATORY EXPERIENCE IN GURGAON NCR MULTISPECIALITY 100 BED HOSPITAL

Education:

• Bachelor's (Required)

Experience:

• Hospital: 7 years (Required)

License/Certification:

• MBA ADMINISTRATION HR (Required)

Location:

• Urban Estate, Gurugram, Haryana (Required)

Work Location: In person