Home Visit Appointment Coordinator

Job Description

Job Title: Home Visit Appointment Coordinator Location: Head Office, Bombay Shirt Company Job Type: Full-time Key Responsibilities: Inbound & Outbound Calls: Handle inquiries from potential customers interested in our home visit service and proactively reach out to leads. Appointment Scheduling: Coordinate and schedule home visit appointments based on customer preferences and stylist availability. Follow-ups: Maintain a structured follow-up process to confirm and remind customers about their appointments. Customer Engagement: Provide a high level of customer service, answering questions about the service, addressing concerns, and highlighting the benefits of a home visit. CRM Management: Accurately update and maintain records of all customer interactions and appointment details in the CRM system. Collaboration: Work closely with stylists, store teams, and the customer experience team to optimize appointment slots and availability. Performance Tracking: Monitor and report appointment conversion rates, cancellations, and customer feedback to improve the booking process. Key Skills & Qualifications: Experience: 1-3 years of experience in tele calling, customer service, sales coordination, or appointment scheduling. Communication Skills: Excellent verbal and written communication skills in English and Hindi. Additional languages are a plus. Persuasive Skills: Strong ability to engage, persuade, and convert leads into confirmed appointments. Organizational Skills: Ability to multitask, manage schedules, and ensure smooth appointment coordination. Tech-Savvy: Familiarity with CRM software and basic proficiency in MS Office (Excel, Word, Outlook). Customer-Centric Approach: A positive attitude, patience, and a strong commitment to delivering exceptional customer experiences.