Job Description

Key Responsibilities: Understand SLA requirements and execute operations as per client expectations. Coordinate with vendor teams to deploy Aadhaar Enrolment Centres and ensure smooth functioning. Handle branch escalations and provide immediate resolutions. Train Aadhaar Operators as per UIDAI guidelines and ensure quality service delivery to customers. Monitor branch performance, ensure compliance with UIDAI policies, and conduct surprise audits to maintain standards. Prevent fraudulent activities at enrolment centers and resolve technical issues promptly to avoid downtime. Maintain proper documentation and submit MIS reports to clients on a daily basis. Actively participate in weekly meetings, present progress reports, and suggest process improvements. Analyze market trends and competitors to identify potential areas for improvement. Key Skills Required: Fluent in Tamil, English, and Kannada (Mandatory). Willingness to travel anywhere in India as per project requirements. Strong operations & customer service skills. Excellent team & vendor management skills. Good interpersonal & relationship-building skills with clients & stakeholders. Ability to work independently and collaboratively. Strong presentation skills (Excel & PowerPoint). Contact Details: Vishal: 9944621529 (Available on WhatsApp)