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Posted:2 months ago| Platform: 
Hybrid
Full Time
Xceedance is hiring for Help Desk. Job Description: Receive and review incoming helpdesk tickets. Route tickets to the appropriate technical resources based on issue type and severity. Prioritize tickets to ensure critical issues are addressed promptly. Communicate with users regarding ticket status and resolution timelines. SLA Compliance: Track and ensure adherence to SLAs for all tickets. Escalate issues that are at risk of breaching SLAs. Data Analysis and Reporting: Develop and maintain interactive reports and dashboards in Excel to track ticketing metrics. Analyse ticketing data to identify trends, issues, and areas for improvement. Present data driven insights to management and stakeholders. *We are considering immediate joiners to maximum 30 days serving notice periods profiles*
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