Job Description

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.