Hiring For QA-Inbound Banking Process- Thane Kasar

3 - 5 years

3 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Full Time

Job Description

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Job Summary:

Key Responsibilities:

  • Audit inbound calls for accuracy, compliance, and customer service quality
  • Identify training needs and share insights with team leads
  • Maintain detailed QA reports and performance metrics
  • Collaborate with operations to enhance process efficiency

Requirements:

  • Experience in QA for inbound voice processes
  • Strong analytical and communication skills
  • Familiarity with quality tools and call monitoring systems

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