Hiring For International Customer Support Rs 4 LPA @Bangalore

Job Description

Greeting from KVC CONSULTANTS LTD.!! We are looking for candidates interested to work in leading MNC for BANGALORE Location. Job Title: Senior Process Executive ( voice) Location : Electronic City for Bangalore Job Type: Full-time Required Skills and Qualifications: Excellent verbal communication skills in English Proven 1 to 2 year of International voice customer support experience required Any Graduates is eligible. Rotational Shift with rotational week off 5 days of working Roles and Responsibilities in an International Voice Process BPO-- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Salary:---- Rs 4 LPA for 1 yr INT voice customer service experience required Benefits: Both side cab facility How to Apply: Schedule your interview kindly call or drop your resume on the given numbers HR SIYA- 7565006262 HR AKANSHA - 9821182648 HR VANSHIKHA -- 9628373762 HR ARRESHA - 9628373763