Hiring For INT. VOICE Profile/NOIDA / Call @SOMYA

Greetings from KVC CONSULTANTS LTD.

Customer Support Executive

NOIDA- SECTOR 81, SECTOR 135, SECTOR 62

Candidates residing in Delhi NCR may apply for the same & outstation candidates need to relocate.

WE HAVE TWO LOBS OPEN ----

Process 1 -- International Semi Technical Analyst - UPSELLING/ CROSS SELLING PROFILE

Process 2-- International Voice Customer Support Executive-- UPSELLING/ CROSS SELLING PROFILE

Eligible:- UG/GRADS WITH MIN. 6 MONTHS EXP IN INTERNATIONAL BPO

----------------------------------------------------------------------

Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role.

( Excellent English Communication skills mandatory for both the profiles)

Salary- Upto 4 LPA

Salary- Upto 4.90 LPA

( DEPENDING ON EXP)

Salary- Upto 5.00 LPA

5 days working / Both Side Cabs available / rotational shifts

Roles and Responsibilities in an International Voice Customer Support Process BPO---

• Customer Interaction

  :
• Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.

• Issue Resolution

  :
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

• Adherence to Scripts

  :
• Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
• Adapt communication style to fit the customers needs while maintaining service standards.

• Quality Assurance Compliance

  :
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

--------------------------------------------------------------------------------------------------

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

SOMYA-9628373767

DEVIKA-9821182651

MEHVISH-9628373766

RIYA-9628373761

REGARDS

HR RIYA

#KVC CONSULTANTS LTD

#NO PLACEMENT CHARGES