Hiring For inbound Team Leader- Thane Ashar IT

3 - 6 years

3 - 4 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Full Time

Job Description

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Job Summary:

Key Responsibilities:

  • Supervise and support inbound customer service agents
  • Monitor call quality and ensure adherence to SLAs
  • Handle escalations and resolve customer issues efficiently
  • Prepare performance reports and conduct team reviews

Requirements:

  • Experience in leading inbound customer service teams
  • Strong leadership, communication, and problem-solving skills
  • Ability to manage team dynamics and drive results

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