Hiring For D365 Support Engineer- Contract- Remote

Please find below J.D:

Job Title:  D365 Support Engineer

Job Type: 6 months contract

Shift: 1830 to 0330 hours IST

Location: 100% remote

The D365 Support Engineer is responsible for researching, triaging, and being a strategic partner in resolving Business Solution tickets. He / she will apply low code development best practices for D365 ticket resolution. They will work closely and collaboratively with the Business Solutions team, and various business stakeholders, to support strategic initiatives.

Essential Duties and Responsibilities (include but are not limited to):

• Assist end-users with navigating and utilizing D365 functionalities as it relates to various

business units and providing training and guidance

• Provide Tier 1 Technical support for D365 model driven/canvas apps, including troubleshooting,

issue resolution, and escalations as necessary

• Ability to create and maintain comprehensive documentation for processes, configurations, and

troubleshooting guides

• Responsible for leading initiatives of researching new system issues, finding possible resolutions, making suggestions on customer training opportunities, and analyzing ticket history for enhancement opportunities.

• Track, manage, and resolve incidents using ADO ensuring timely communications and

documentation of issues and resolutions

• Work closely with other IT teams, developers, and business stakeholders to triage issues

• Ability to triage work items through the development cycle

Qualifications, Skills and Requirements:

• Able to adapt to consistently changing environments, manage time and priorities, and handle

high stress situations.

• Familiarity with JavaScript, Azure Services, Power Automate, and Sales/Customer Service

Modules

• Must have well-developed analytical, problem-solving and troubleshooting skills.

• Must possess well-developed oral and written communication skills; able to document solutions in ADO

• Must demonstrate strong customer service abilities.

• Must have a high technical aptitude and be able to carry out complex technical instructions.

• Must have a high degree of initiative and independent judgment.

• Highly organized with a strong attention to detail.

Education, Training and Experience:

• High School diploma required; AA/BA/BS degree preferred

• Advanced Technical Training is strongly desired

• 2 - 3 years of applicable experience 

• Strong communication skills including the ability to translate complex concepts to non-technical stakeholders and to understand user needs