Job Description

Greetings from Intouch cx !!We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project). Interested candidates can contact : HR Apoorva 7022226234 / 9148186691 Email : apoorva.raj@intouchcx.com Job Title Customer Service Associate (CSA):The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: Providing support and resolve technical issues via email and other electronic communications Building credibility and trust with the customer by empathizing with their problem in words Proactively understanding their needs and responding promptly to resolve their issue Driving customer communication during critical events Essential Functions: An obligation to deliver exceptional customer service Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems Demonstrate empathy and patience to the customer Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer Critical Skills: Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs Educational/Work Experience and Requirements: Must successfully pass a background check Plus 2 is a must Graduation degree is a plus Must have at least six months customer service experience or equivalent Experience in the gaming/tech support industry is a plus Perks and Benefits: 2 way free cab and food provided Attractive incentives and attendance bonus is also provided For swift Response's Share Cv on 7022226234 Point of contact HR Apoorva 7022226234 / 9148186691 Email : apoorva.raj@intouchcx.com