12 - 20 years
27 - 35 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Summary:
As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.
Roles & Responsibilities:
- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor and analyze service performance metrics to identify areas for improvement.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of IT service management frameworks such as ITIL.- Experience in incident response and problem resolution processes.- Ability to analyze and interpret service performance data.- Familiarity with service monitoring tools and technologies.
Additional Information:
- The candidate should have minimum 12 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.
Mount Talent Consulting
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