Job Description

Role & responsibilities Impart UAT & Product Training to clients Ensure trouble-free Warranty & AMC support Monitor implementation projects handled by ASEs, including internal implementations Monitor and conduct health-checks on software solutions deployed at client locations Undertake Proof of Concept (POC) at client locations in coordination with Business Team Ensure accurate tracking and prompt closure of incidents reported by the clients Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution Lead ASEs to ensure smooth and steady Client Relationship Management (leadership role only after 1 year in service ) Lead the testing, release and maintenance of pre-deployment software releases and create test-cases for ASEs testing Assist in organized deployment of patches, security fixes, and periodic product upgrades Any other roles and responsibilities as may be suggested by Department Head Preferred candidate profile B.Sc. / B. Sc. (IT) / B.E. / B. Tech. / MCA or other Technical Graduates Minimum 3+ years of experience in Solarwinds / Software deployment / troubleshooting In-depth knowledge of various OS, SQL / Oracle databases, and hardware is a pre-requisite Proficiency in deploying web-based applications Sound skills of software troubleshooting and diagnosis Excellent analytical and on-the-spot thinking ability Basic computer skills, including email writing, is a must Sound communication, inter-personal & documentation skills Readiness to travel across the country for client-side implementation at least 2 3 times each month Willingness to acquire in-depth functional knowledge of software products Prior experience of at least 2 years in a leadership / supervisory role will be good to have. Perks and benefits