Hiring Customer Care Executive For Import & Export Company

Customer Care Executive

Location: Andheri West, Mumbai

Experience: 3-8 Years

Qualification: Any Graduate

Salary: 3 - 4 LPA

Industry: Import/Export / Trading / Manufacturing

Job Purpose:

To ensure the satisfaction and loyalty of customers in Export Import, Retail Supply Chain and service sectors

Primary Responsibilities:

1. Provide step-by-step guidance to customers to resolve issues or navigate products or services.

2. Respond to customer inquiries through various communication channels, including phone, email and live chat.

3. Address customer feedback and concerns with empathy and professionalism.

4. Collaborate with cross-functional teams to ensure timely resolution of issues.

5. Handle a high volume of customer contacts while maintaining quality service.

6. Identify common customer issues and suggest improvements to enhance the customer experience.

7. Keep accurate records of customer interactions using our customer support software.

8. Contribute to the development of customer support materials and resources at the firm.

Specific Skills / Knowledge:

• Bachelors degree in Business, Communication or a related field.

• 2+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.

• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.

• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.

• Organizational and time management skills to handle multiple customer inquiries.

Minimum Requirements:

• Proficiency in using customer support software and tools.

• Flexibility in working shifts or extended hours to ensure excellent customer support.

• Empathetic and patient approach while interacting with customers.

• Ability to multitask and priorities multiple tasks.

• Knowledge of customer service processes and best practices.

• Ability to work with minimal supervision.

• Relationship management.

• Go getter.

Interested Candidate Can Call Or WhatsApp Resume on - Ruchi - 9082070785 Or Mail On - tl.west@million-minds.com.