Helpdesk Technician

• Desktop platform optimization.
• Managing of SCCM Infrastructure (installation, maintenance and configuration)
• Taking part of day-to-day activities in Helpdesk tasks.
• Create and manage application deployment objects for new and existing software.
• Communication to the end-users on all the changes.
• Work with key platform vendors for support to resolve issues as well as platform strategy development.
• Coordinate release of critical updates and support Windows Servicing Model.
• Provide technical assistance to support groups as needed.
• Package/Troubleshooting/Support Applications Installation.
• Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.
• experience with Elevated Privileged Management system (Similar to CyberArk EPM).
• Perform daily and long-term operational and strategic management of hardware and software
• Asset management
• Continuous improvement process implementation.
• Take part in various projects, providing support to IT Infrastructure and Finance
• Administer effective frontline line help desk assistance to clients where inquiries are beyond the knowledge of the help desk team members
• Organize training and/or decide for team member to receive training on the latest and best practices in handling help desk related issues

Qualifications

• B.Tech / BCA / MCA degree required
• At least five (5) years experience performing duties like those listed in the job description and responsibilities sections above
• Experience with application imaging preferred
• Motivated and lead a team to work in stressful situations occasionally requiring after hours emergency response
• Excellent written and verbal communication skills
• Problem analysis and resolution
• English language communication required

Qualifications

• B.Tech, BCA, MCA