Job Description

Role & responsibilities Resolve the functional issues raised through Manage Engine Ticketing tool by the Branches Provide the first line of support to the Branches Record information in issues to helpdesk system Assign, collaborate and follow up of all received issues to responsible staff Timely escalation of all unresolved issues to the management Respond and truly identify in what the requests or the issues are and then seeking for solution Generate analysis in responsible helpdesk reports and reports to management Perform other tasks assigned by managers Preferred candidate profile Minimum 1 yr of IT experience Qualification - Any PG Degree