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CBRE
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Helpdesk Associate

Helpdesk Associate

CBRE

0 years

0 Lacs

Kolkata, West Bengal

Posted:4 months ago| Platform: Indeed logo

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Skills Required

service management software updating tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Helpdesk Associate

Job ID

214731

Posted

05-Apr-2025

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management, Property Management

Location(s)

Kolkata - West Bengal - India

Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team.
Get answers to questions, help with problems, understand customer & provide 1st hand resolutions.
Coordinate with PM team for assigning complaints & follow-up till its closure.
Updating end-user on closure & get feed backs.
Daily tracking of complaints, sharing trackers having type of criticality wise analysis.
Other duties as assigned by PM

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