Help desk support enginner

We are looking for a highly skilled and motivated Help Desk Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The Help Desk Support Engineer will play a critical role in resolving technical issues, ensuring smooth IT operations, and providing excellent customer service.

Key Responsibilities:

• Provide first-line technical support via phone, email, and chat for end users on a variety of IT-related issues, including hardware, software, network, and application problems.
• Troubleshoot and resolve issues related to operating systems, hardware configurations, software applications, and network connectivity.
• Document issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents.
• Escalate complex issues to the appropriate IT department or senior support staff.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Perform system backups, software updates, and security patches.
• Assist in the setup and deployment of new hardware and software systems for users.
• Maintain knowledge base and user manuals to assist with self-service and improve support efficiency.
• Monitor and maintain the performance of internal systems to ensure uptime and availability.
• Provide training to end-users on how to use software and systems effectively.
• Ensure adherence to company policies and procedures regarding data security, software licensing, and user access.

Qualifications:Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role.
• Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations.
• Experience with Active Directory, Office 365, and remote support tools.
• Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).

Skills & Abilities:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle multiple issues simultaneously.
• Strong attention to detail and ability to document issues and solutions accurately.
• Basic understanding of networking concepts such as DNS, DHCP, and VPN.

Desirable Skills:

• IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus.
• Experience with hardware repairs or system imaging and cloning tools.
• Familiarity with remote desktop tools and system management platforms.

Work Environment:

• This role may require occasional after-hours or weekend support, depending on business needs.
• Comfortable working in a fast-paced environment with a focus on customer satisfaction.

Job Type: Full-time

Pay: ₹24,842.75 - ₹26,129.11 per month

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Help desk: 2 years (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person