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Posted:2 months ago| Platform: 
Hybrid
Full Time
Role: Helix Admin Experience: 6 - 10 Years Location: Anywhere in India Work Mode: Hybrid Job Description: Support the existing ITSM processes that are in place from the legacy system and will make recommendations on how to improve those processes in BMC Helix . Support the ITSM Team Leads in day-to-day tasks in quality assurance, delivering contract deliverables, and reporting. Facilitate requirements gathering sessions for process design and BMC Helix workflow supporting the process, specifically for Request, Incident, and Knowledge Management . Ensure the appropriate inputs/outputs are being produced across all processes and are captured in BMC Helix. Serve as liaison between process and technical operations teams to capture workflow requirements.
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