Healthcare Manager

Job Description

Job Title: Healthcare Manager (HCM) Location: Thane Responsibilities: Visit customers at their homes once a month as per schedule or on request. Conduct vital checks and update the same in the EMR or tool provided by the company. Medication management: Ensure customers have enough medicines as per the prescription, order them if necessary, pouch and organize the medicines for easy consumption, and set up reminders in the application. Monitor the general wellness of the customer and update observations. Check and update upcoming health checks or doctor visits. Conduct a wellbeing call via voice/video once a month. Accompany the customer for out-of-home health needs such as doctor visits, hospital visits, or lab/diagnostic center visits. Organize resources such as home care services, devices, and medicines based on the doctors prescription or customer’s request. Be present with the patient during a medical emergency. Support the customer with logistics and insurance claims in case of hospitalization. Responsible for customer retention and achieving upsell targets. Ensure an impeccable customer experience at all times. Required Skills: Fluency in Telugu, Tamil, and Malayalam (read, write, and speak) is mandatory . Presentable with excellent communication skills. Ability to engage with High Net-Worth Individuals (HNIs) and their families in a professional and empathetic manner. Strong understanding of regional cultural sensitivities and preferences. Experience in managing healthcare needs, especially with customers from diverse linguistic backgrounds. Must be a paramedic—Nurse, Dietitian, Physiotherapist, or other relevant healthcare professional. Qualifications: BAMS / BHMS / BDS / BPT / MSW or other relevant healthcare qualifications. 3-5 years of experience in a similar healthcare role. Job Location: Thane