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Executive - Customer Success Platform Management greytHR

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Customer Success Platform Specialist, your role involves configuring and managing the Customer Success Platform (Custify) to empower the Customer Success team in delivering value realization for customers. You will work on developing and maintaining health scorecards, automated workflows, and playbooks to support scalable customer success processes. Collaboration with Customer Success Managers (CSMs), Sales, Implementation, and Support teams is crucial to align platform configurations with customer objectives. Your responsibilities also include optimizing platform processes to enhance efficiency, reduce manual tasks, facilitate tech-touch customer interactions, and integrate with CRM to...

Posted 2 weeks ago

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