Head of Sales & Operations

Job Description

About Us: We are a 10-year-old, awarded, premier travel brand curating exclusive and bespoke travel experiences for high-net-worth individuals and discerning travelers. Our expertise lies in providing personalized itineraries, luxury accommodations, and unparalleled service across the globe. As we continue to grow, we are seeking an experienced and dynamic Head of Sales & Operations to join our leadership team and drive our vision of delivering the highest standard of luxury travel. Position Overview: The Head of Sales & Operations will be responsible for leading and overseeing all sales and operational activities to ensure the seamless delivery of our travel experiences. This key leadership role involves both strategic oversight and hands-on management of sales, client relationships, operational processes, and service quality, while continuously optimizing and scaling the business to meet growth targets. This role is for a unique, inspiring Sales and Operations leader with the experience, ability and drive to turn start-up operations into success stories with a passion for great storytelling. Key Responsibilities: Sales Leadership: Lead, mentor, and motivate the sales team to achieve and exceed sales targets, while maintaining the brand standards. Develop and execute a comprehensive sales strategy to expand our client base, increase brand awareness, and drive revenue growth. Cultivate and maintain relationships with high-net-worth clients and luxury partners. Manage the sales pipeline and customer journey, ensuring a smooth and personalized experience from enquiry to post-travel follow-up. Develop pricing strategies, promotions, and packages aligned with market trends and customer preferences. Collaborate with the marketing team to create compelling promotional campaigns that resonate with the luxury market. Operations Management: Oversee the operational aspects of delivering bespoke travel experiences, ensuring seamless coordination between sales, itinerary planning, logistics, suppliers, and clients. Build and maintain strong relationships with key suppliers, hotels, transportation companies, and other luxury service providers. Ensure that all operational processes (itinerary planning, bookings, transportation, concierge services) are executed flawlessly and in a timely manner. Implement systems and technologies to streamline operations, improve efficiency, and enhance customer satisfaction. Develop and monitor KPIs to track the efficiency of operations and sales, providing regular reports to senior leadership. Identify and resolve operational issues that may arise during trip planning or delivery to ensure that every client enjoys a flawless experience. Team Development & Collaboration: Lead by example and foster a high-performance culture within the sales and operations teams, ensuring collaboration, clear communication, and a client-first mindset. Provide training, development, and continuous learning opportunities for the team to ensure exceptional service delivery and career growth. Work closely with the Managing Partner and other senior leadership team members to define company goals and align sales and operations strategies with overall business objectives. Client Experience: Uphold the highest standards of luxury service, ensuring every client’s journey is meticulously planned and executed. Address client feedback and ensure any issues are resolved with care, ensuring complete client satisfaction. Create a personalized and unique luxury travel experience for each client, ensuring the company’s values and brand promise are consistently upheld. Strategic Growth & Innovation: Stay ahead of luxury travel trends, emerging destinations, and changing client expectations to continually offer innovative and distinctive experiences. Monitor industry developments, identify new opportunities, and provide insights to the leadership team for future business growth. Develop strategic partnerships with luxury brands, high-end travel platforms, and exclusive membership clubs to expand market reach. Qualifications: Proven 12-18 years’ experience in a senior sales or operations management role, ideally within luxury travel, hospitality, or related industries. In-depth knowledge of luxury travel services, destinations, and customer expectations. Strong leadership abilities with a track record of managing, motivating, and scaling high-performance teams. Exceptional communication, negotiation, and interpersonal skills with an ability to build and maintain relationships with VIP clients and key partners. Excellent organizational and project management skills, with an ability to manage multiple priorities and complex logistics. A strategic mindset, with the ability to analyze market trends, competition, and business performance to drive results. High attention to detail and a strong commitment to providing unparalleled customer service. Proficiency in CRM systems, travel management software, and Microsoft Office Suite. Bachelor’s degree in business, hospitality management, or a related field; MBA or relevant advanced degree is a plus. Personal Attributes: A passion for luxury travel and a deep understanding of what it takes to deliver exceptional experiences to high-net-worth individuals. A hands-on, results-driven leader who thrives in a dynamic, fast-paced environment. Strong problem-solving abilities and a keen eye for detail. Excellent cultural awareness and sensitivity when interacting with an international clientele. Ability to adapt to shifting client needs and demands with grace and professionalism. Well travelled across the world, with a focus on delivering experiential products. Why Join Us: Opportunity to work with a leading brand in the luxury travel sector. Work with a talented and passionate team in a dynamic and supportive environment. Room for growth and career development in a rapidly expanding company. The chance to be a part of a world-class company and shape the future of luxury travel experiences with a market leader. If you are a highly motivated, experienced, and results-oriented leader with a passion for luxury travel, we invite you to apply for this exciting opportunity to help shape the future of our company and elevate the experiences we offer to our discerning clientele. Job Type: Full-time Pay: ₹60,000.00 - ₹70,000.00 per month Schedule: Day shift Work Location: In person